Becky's crew have been cleaning our house since April of 2015 and I am so pleased every time they come! The crew walks in with a clip-board of instructions that they have kept since day one. Every cleaning is spot on. Over the years we've added things and requested special treatments to some rooms and rooms they could skip... no matter who cleans, our wishes are always taken care of.
3 people came to clean my house for an initial cleaning and I found several items for feedback on improvement from the windows behind the sink not getting cleaned at all, mold remaining in the shower, and dust pushed to the back of dressers and shelves remaining, etc. The pricing was far more than realized upon initial conversation with Becky in the office because the hourly charge is apparently per person in your home as I now understand it. It was expensive compared to a service I had once used that was also local with 3 people. When the post office caused a delayed payment because my check was sent back through the mail which I finally received back over 6 months later revealing the problem. My account was immediately sent to collections with no phone call or second notice to pay my bill. Becky from the office scolded me and point blank told me that I was trying to skirt my responsibility for my amount due. I simply didn't want to pay the overtime charge from the collection agency. When the snafu on the post office's end was realized and made known to Buckingham Palace Becky simply couldn't apologize when given the opportunity as I calmly explained how the way she talked to me made me feel. So, this final phone encounter with her is what has pushed me to leave my review. I have honestly never had such an awful experience with someone in retail type services.