Customer Service

Top Questions

My paper was not delivered. What can I do?

Please call our Customer Service Department at 785-832-7199 before 10 a.m. and we will guarantee in-town delivery on the same day.

How do I stop delivery when I go out of town?

Log into our subscription management website and follow the directions at the top.

How do I access the e-Edition?

Journal-World subscribers have access to the digital replica of the print newspaper, the e-Edition. To access the e-Edition, you must first set up your account with our circulation department. Please follow the directions at our subscription management website.

e-Edition apps are also available for phones and tablets:

How do I order previously published issues of the Lawrence Journal-World?

Please email

How can I send a message to my carrier?

You can send a message to your carrier by emailing Please include your full address and name.

How do I stop delivery of the Crave supplement?

Please call 785-843-1000 or email Crave was formerly known as River City Pulse

Contact Us

By postal mail:

645 New Hampshire

P.O Box 888

Lawrence, Kansas 66044

By telephone:

(785) 843-1000

(800) 578-8748

Our Office Hours Are:

Monday through Friday

7:30 a.m. to 5:30 p.m.

Saturday and Sunday the office is closed.

Call Customer Service between 6 a.m. and 10 a.m. at 785-832-7199.