West Lawrence grocery begins new program to allow customers to order online, pick up groceries at the curb; an odd KU ranking
The two most dangerous words on the internet: Buy now. When Amazon was created, my house ended up with a library, complete with lobby furniture. And one thing I can assure you is that my household likes food a lot better than we like books, so I wonder what will happen now that a Lawrence Dillons store has become one of the few in the state that take online orders.
Dillons has announced that its store at Sixth and Wakarusa has become the second in the state that is using a new online ordering system called ClickList. Shoppers log onto dillons.com/clicklist and start perusing the approximately 40,000 grocery items on the website’s list. Shoppers then can hit the magical “buy now” button, then select a time they want to pick up their groceries. The Sixth and Wakarusa store now has a drive-up lane where a store associate will bring the groceries to your car and load them. (This will be particularly helpful in my household because my wife still struggles with parking an 18-wheeler.)
Shoppers pay at the curb. According to a release from Dillons, the associate is equipped to handle coupons as well. (With my wife, “equipped to handle coupons” means the associate has a pillow because that is needed while she goes through her file cabinet of various clippings.)
There is an important detail in all of this: Dillons will charge online customers a $4.95 service charge for each order, although the company is waiving the charge for the first three orders as part of a promotion.
I plan to be out at the store this morning to get a rundown from Dillons officials about the new system. Based on information provided by the grocer, here are some details I know now:
• Orders placed before midnight are available for pick-up the next day at a specific time chosen by the customer.
• The online order service is available 24/7, but curbside pickup must be scheduled for a time between 8 a.m. and 9 p.m.. Dillons has created four designated parking spots for online shoppers on the east side of the building. Each spot has a sign with a telephone number. Shoppers call the number, and tell an associate that they are here to pick up their order. Payment is done at the curb, but must be done with some form of a credit or debit card.
• The service has about 40,000 items available for purchase, but Dillons is adding to that list regularly. Some items that aren’t included are beer, tobacco products, hot food items, and prescription drugs. But meat and produce items are included in the service. I was told that shoppers can provide specific instruction on how they want their steaks cut, for example, or what type of firmness they want in their produce. One Dillons executive told me there is an online customer that routinely orders 10 bananas — five of them green and five of them yellow.
Dillons started the Clicklist program at a Wichita store in June. The Lawrence store and one in Topeka recently became the second and third stores in the state to add the program. Dillons parent company, Kroger, has been testing the online ordering system since late 2014. Dillons officials say the service has been very popular with senior citizens, parents with young children, and busy professionals.
The service certainly is a trend in the grocery industry. The Hy-Vee store on 23rd Street has been offering online ordering through its Hy-Vee Aisles Online program for about a year, said Daniel Chang, assistant store operations manager. An official with the Sixth Street Hy-Vee said that store has been offering an online shopping service since October.
Thus far, there aren’t any indications that Dillons is starting a door-to-door delivery service for groceries. But that’s probably worth keeping an eye on. The Hy-Vee service does offer a delivery option. As grocery companies start becoming more advanced online, it will be interesting to see if that is the thing that eventually leads to a major change in how we buy our groceries.
I get a little misty at this thought, but the day really is coming where I can sit in my easy chair, ask for a bag of Doritos and a cold beverage, and have them brought to me in a way that I don’t have to duck upon delivery.
Look for Dillons to begin rolling out the online service in many other stores across the state later this year.
In other news and notes from around town:
• I’m optimistic that the KU football team will provide plenty to cheer about this year, but in case you are looking for a backup plan to show your Jayhawk pride, I have news of an unusual ranking: KU has one of the best looking fountains in all of college landscaping.
The website lawnstarter.com ranked the 15 most picturesque college fountains because, I assume, they were tired of all the fights that were breaking out over the topic at tailgate parties across the country.
The fountain that got the attention at KU is the Chi Omega fountain at the western entrance of Jayhawk Boulevard. The Chi O fountain was ranked No. 12 on the list. It got high marks for its English-inspired design and the lush landscaping that surrounds the fountain.
But it did not beat out Drumheller Fountain at the University of Washington. It has Mt. Rainier in the background, so that’s not really fair.
Both Texas and TCU landed on the list ahead of KU, but thankfully our rivals at K-State and Missouri did not, although they protest that they have beautiful fountains. They are located outside of almost every restroom, and when you push the right button, the water shoots up in the air and provides hours of entertainment.