photo by: Bremen Keasey

Lawrence's City Hall, located at 6 E. Sixth St., shown in June 2025.

Lawrence city officials said an issue with the city’s print bill vendor has led to thousands of customers receiving the wrong person’s bill.

The City of Lawrence posted Monday morning on Facebook that it is aware of a “printing and mailing error” for utility bills that had a bill date of March 16, 2026. The city noted that a bill may have been printed correctly for one customer, but sent to a different customer because of an error from the city’s vendor.

Maureen Brady, a spokesperson with the city, told the Journal-World via email that the city believes around 5,000 customers had been impacted.

Brady said that for customers who received incorrect bills, the city’s online system had the correct information for utility bills. Customers can view those bill through the city’s online customer portal at https://utilitybilling.lawrenceks.gov.

The city shared on social media that customers could get an email copy of their bill sent to them upon request by emailing utilitybilling@lawrenceks.gov.

The city said it is currently “working with (its) vendor to investigate” the error and will send out corrected mailing to affected customers. Brady said the city plans to provide additional information about the error later Monday afternoon.