Hallmark’s wall of fallen cards
Kansas City, Mo. ? Some were sent away for being too profane, others for making snide comments at inopportune times. Now the greeting cards that never made it to the stores hang solemnly on a wall at Hallmark Cards Inc.
For employees at the company’s Shoebox division, who make their living writing humorous greetings, only a small fraction of their work does end up as cards for birthdays, holidays and special occasions. The best of the rest are brought to their final resting place – a giant fabric “NO” along an office wall.
“It could be that it’s highly inappropriate. It could be that it feels like too much of an internal joke,” said Sarah Tobaben, an editorial director for Shoebox. “We want to write for the mainstream while taking some appropriate risks.”
Hallmark introduced its Shoebox line of irreverent cards 20 years ago this spring, and says it has sold more than 2 billion since. While the creative efforts are conducted in Kansas City, Mo., the cards themselves – 91 million in 2005 alone – are printed at Hallmark’s plant at 101 McDonald Drive in Lawrence.
Most days since the line’s inception, card writers have been given an assignment to develop ideas for a specific category. Writers typically scribble them on 3-inch-by-5-inch index cards, folded to resemble a miniature greeting, and then they’re tried out on co-workers in roundtable read-offs.
“I think sometimes the air gets sucked out of the room by something I’ve written,” said Dan Taylor, a Shoebox stylist, the highest title bestowed on card writers. “It’s actually beyond silence.”
Those that elicit no laughter are eliminated; in all, an estimated 10 percent to 20 percent make the first cut. Editors whittle surviving ideas even further to come up with the line.
Bill Gray, another Shoebox stylist, said that in his 18 years writing cards he’d come up with about 80,000 ideas, of which 13,000 made it past his peers and about 7,000 ultimately became cards.

Maureen Gowen and Jessica Ong look at rejected card ideas at Hallmark in a Kansas City, Mo. file photo from Jan. 31, 2006. The card ideas posted are funny, but didn't make the final cut. Turns out love may actually be a universal language. The world's largest greeting card maker, Hallmark Cards Inc., has for the first time analyzed individual cities' data for top-selling Valentines, and it yielded a surprising result.
Cards that have earned a chuckle but not a nod to become a card are marked “FBN” for “Funny, But No” – a designation that has become a sort of badge of honor among writers.
With rejects roughly outnumbering winners 10 to one, there are plenty of FBNs to go around.
Among the losers is a holiday card that announces on its face, “Christmas just wouldn’t be the same without peanut brittle.” Then, inside: “Or Jesus.”
Rejecting ideas doesn’t mean they’re not funny, Tobaben said. It just means editors were skeptical of their selling power.
“It comes down to, ‘Would I send this?'” she said.
Editors say the lines on what is appropriate are continually redrawn. No subjects are deemed completely off-limits, but Hallmark’s line provides clues of some boundaries. Off-color language seldom is used. Politics typically are avoided. And national security has become a more delicate subject since the Sept. 11 terrorist attacks.
“Almost everything is offensive to someone,” said Rachel Bolton, a company spokeswoman. “But we try not to cross the line into blatantly offensive. That’s not what most people want.”
Sampling of losers
Christmas
¢ Front: “Spread some holiday cheer.” Inside: “Or drink alone. Who am I to judge?”
Birthday
¢ Front: “My ex-girlfriend had a cat named Love because she said that’s what it gave her.” Inside: “So I called it Bloody Forearms. Hope no one gets you a cat for your birthday.”
¢ Front: “I wanted to give you a body piercing for your birthday.” Inside: “But I didn’t think I could get you drunk enough to where you wouldn’t feel the stapler!”
Wedding, engagement
¢ Front: “Did I hear wedding bells?” Inside: “Or was that the natural disaster siren? Sometimes I get them confused. Whatever it was, it was loud. Congratulations … or take cover!”
¢ Front: “Marriage is a bond that is unbreakable except by two-thirds of the population.” Inside: “But it’s you top-third couples that give the rest of us hope.”
Mother’s Day
¢ Front: “When I think of you, Mom, I swell with pride.” Inside: “At least I hope it’s pride. Otherwise, I’m pregnant again.”