LMH Health patients may notice changes in billing systems soon

LMH Health is changing its hospital and clinic billing systems to bring greater ease to patients and their families in paying their bills and increase internal efficiencies.

Since Aug. 1, new billing platforms have begun to go live as the LMH teams simultaneously close out the older systems. As LMH begins its transition to the new billing format, patients may receive several statements in their mailbox.

“It will be important for patients to review their statement closely,” said Deborah Ice-Turner, patient accounts manager. “Account numbers and the date of service will help identify which program generated the bill and how to appropriately apply any payment through our online bill pay options.”

Patients can submit their payment by mail or by visiting lmh.org/billpay to make a secure online payment for hospital or clinic statements. This site is a safe payment option directly connected to LMH Health systems; no third-party billing site is required.

LMH Health offers several programs that can help those struggling to pay for services.

“We have a wide variety of financial assistance platforms at the hospital and our clinics,” Ice-Turner said. “We also participate in the MD Save program, which can help patients with high-deductible plans or who are underinsured or uninsured secure discounted rates for services — sometimes up to 60% on imaging and lab services, for example.”

When a provider orders a procedure, a patient can visit mdsave.com and find LMH Health’s pricing information. The patient can add the test or service to their cart, pay, and receive an electronic voucher as a receipt, which they take to the hospital at the time of the service or procedure. There are no hidden fees or additional bills for the patient.

Patients can also proactively call LMH Health and speak with a member of the pre-service center team to get an estimate of charges for services or procedures beforehand. Contact the pre-service center at 785-505-3760 to receive an estimate within 24 hours of your call.

“Members of our patient accounts department are also available to review your statement, discuss payment options and identify if a financial assistance program may be an option for you,” Ice-Turner said.

To reach the patient accounts department, call 785-505-5775. The line is staffed Monday through Friday from 8:30 a.m. to 4:30 p.m. You can also go online for assistance at lmh.org/billpay.

LMH Health continues to be a community-owned, nonprofit hospital that serves the health care needs of the community regardless of an individual’s ability to pay. As part of our mission, LMH Health provides $25 million in charitable care each year.

In 2005, the LMH Health Foundation established the Help and Healing Fund to help any patient in need with expenses for medications, medical equipment or other necessities for healing and recovery after a hospital stay. This assistance, which is critical to ensure patients stay on the path to healthy living and safe healing, is funded through gifts to the LMH Health Foundation.

— Amy Northrop is director of communications, marketing and community relations at LMH Health, which is a major sponsor of the Lawrence Journal-World’s health section.

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