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Downtown Lawrence call center gives details on plans to hire nearly 200


As we briefly reported Friday, there are more than 100 new jobs coming to a Lawrence call center. Well, now we have a few more details about the expansion at The Results Companies.

The company, which about a year ago took over the space previously occupied by Affinitas on the ground floor of the former Riverfront Mall building in downtown, wants to fill 175 full-time positions by the middle of September.

"It could be over 200 people, if we hire some of the positions on a part-time basis," said Kelley Rosen, director of recruiting for the Florida-based company.

The Results Companies handles customer service calls for a variety of companies, and also does "retention sales" for several firms, Rosen said. The company is hiring for inbound sales positions, customer service representatives, and technical support positions. Rosen declined to give details about the pay range for the positions, other than to say they would be competitive within the market. To give you some idea of that ballpark, the median wage for a telemarketer in Lawrence is $9.54 an hour, according to the 2012 Kansas Wage Survey, produced by the Kansas Department of Labor.

Rosen said the company is expanding in Lawrence because it recently has won some new contracts. The company hasn't announced what companies the Lawrence location provides service for, but its Web site lists WellCare Health Plans, SiriusXM Satellite Radio, and US Robotics as firms the company has provided service for in the past.

The expansion will bring the company's Lawrence workforce total to about 300 employees, which is what the company said it envisioned when it moved into the Riverfront space last fall.

Rosen said the move into Lawrence, which is one of 15 call centers in the U.S., Mexico, Philippines and Costa Rica, has gone well.

"Lawrence is a good cultural fit for the company," said Rosen, who said the company likes to go to communities where it can attract customer service representatives with small town values and courtesy.

The company will be hosting a pair of job fairs in coming weeks. The company will host a fair from 11 a.m. to 7 p.m. on Sept. 12 and also from 9 a.m. to 4 p.m. on Sept. 13. Both fairs will be at the company's offices at 1 Riverfront Plaza.

The company hopes to have the bulk of the positions filled by the end of September.


pizzapete 4 years, 6 months ago

Are these the same plans they had to hire a few hundred people the last time you guys wrote a story about this company? I went there to fill out an application after the last story in the LJ World indicating they were hiring and they had no idea what I was talking about. They didn't even have any applications ready to hand out. It was like a ghost town in there, computers unplugged and stacked up everywhere, with maybe three people in the office at that time. How many people have they hired since the last story?

somebodynew 4 years, 6 months ago

Chad, so what you are saying here is that someone talked to you, but you did all the work ??

It could be 200 jobs - well maybe/maybe not -just a guess Refused to give pay scale for jobs - but you found out what it averages in Lawrence Didn't say which companies will be providing service for - but you went to the web site to see what was listed now.

I think this "spokesperson" could probably be a politician. Give an interview, but don't really tell any details that might come back and 'bite ya' later.

I am glad it was you doing the writing, because I know you did the extra to put some substance in it.

pizzapete 4 years, 6 months ago

The last story the LJ World ran about Results mentioned they were hiring 300 people. Did they do that? Are they adding another 200 people to the 300 already working there now?

Seth Peterson 4 years, 6 months ago

This comment was removed by the site staff for violation of the usage agreement.

Tim Quest 4 years, 6 months ago

No wonder they said they didn't have any applications for him when he wandered in their doors looking for work!

Seth Peterson 4 years, 6 months ago

Repost since compliments are apparently against the terms of service

It's good to see someone using basic math and reading comprehension from information directly out of the article to answer a question - there is a lacking of that by most posters.

Well done Richards!

Maracas 4 years, 6 months ago

"'Lawrence is a good cultural fit for the company,' said Rosen, who said the company likes to go to communities where it can attract customer service representatives with small town values and courtesy."

Translation: the company likes to go to communities where it can find a pool of cheap labor which doesn't require a living wage, i.e., mid-sized college towns.

jhawkinsf 4 years, 6 months ago

I sure hope that those who criticize the quality of these jobs are ready to step up and create a couple of hundred higher quality jobs.

pizzapete 4 years, 6 months ago

Yeah, good thinking, because unless you have 200 employees you shouldn't be able to express your opinion on the quality of jobs in Lawrence.

jhawkinsf 4 years, 6 months ago

Did I say people weren't entitled to their opinion?

We all have certain things, one at a time. Opinions are one of those things. But if you are of the opinion that quality jobs need to be created, a good way would be to create some.

NewKansan 4 years, 6 months ago

I agree with you jhawkinsf. People will always complain and expect someone else to do something about it. Simple solution really...if you don't like the types of jobs in a specific area, either do something about it (create your own) or move someplace else.

Brian Hall 4 years, 6 months ago

Why is the standard retort to something "If you don't like it, move"? Why should people unhappy with the job situation in Lawrence move? They should stay and make it better. I want the best for my city and I want to see jobs that reflect the people we have. Like I said above, if Lawrencians resign themselves to having crap job, then crap jobs is all we will have.

NewKansan 4 years, 6 months ago

I actually agree with you...people should do something about it to make it better. Complaining about a company bringing jobs to the area does not make it better. Welcome them...encourage them...help them grow. They should run their business like they want (within legal guidelines of course). If they can't fill the positions because of pay, job responsibilities, etc., then that will obviously send a message that they need to do better just like any other business.

The moving part should be a last resort if Lawrence is a place where you want to settle down. Just tired of the whining. I need to cleanse my soul and stop reading some of these posts.

smileydog 4 years, 6 months ago

Why try? Just go to Topeka, Ottawa, or Overland Park.

Catalano 4 years, 6 months ago

I thought that's why we give the Chamber so much money...to do exactly that.

Brian Hall 4 years, 6 months ago

Working in a call center shouldn't be someone's career choice unless they specifically want it to be. If Lawrencians settle for having mundane, repetitive, decent-but-not-great-paying jobs that will ultimately be downsized when people can do most things online (see Vangent/General Dynamics) then that is all Lawrence will get. We have a two colleges in this town but we have no jobs to show for it.

Noweigh 4 years, 6 months ago

Jhawkins, totally agree. maybe 200 people who are out of work will find employment here. Any job is better than no job. And if these jobs are so evil, no one has to accept them if offered. The marketplace usually speaks pretty loudly either way.

Steve Jacob 4 years, 6 months ago

Agreed. Sure these are not the high paying jobs that will last forever (we already saw all it take is to get undercut on a contract to force many layoffs), but it's something.

Catalano 4 years, 6 months ago

"...but it's something." Yeah, set the bar really low. That's the ticket.

Maddy Griffin 4 years, 6 months ago

Do they have a plan to keep from losing this new batch of employees to GDIT? Like paying a decent wage? That's why they are hiring again.

Bud Stagg 4 years, 6 months ago

$9.54/hr??? You can make about $15 collecting welfare and food stamps. why work? The government needs to quit competing with us and allow market forces to stabilize. These people will go to work for $9.54 AND collect food stamps, what is wrong with that picture? If the government didn't subsidize everything, employers would have to pay a living wage to keep employees from going elsewhere.

elliottaw 4 years, 6 months ago

you don't really believe that do you? Employers will pay the least amount they can to increase the amount they pocket, if the government wants to put an end to this they need to increase the min. wage.

Bud Stagg 4 years, 6 months ago

Elliottaw, I not only believe it, I experience it. I employ a lot of people around the country. In some parts of the country we have to pay a lot more to "beat" the government out of paying people to do nothing. In other parts we pay more because other employers are beating us to the "good" workers. Not all employees are the same. We quickly move to other parts of the country who have a better work ethic and are more productive. These areas we are willing to pay better.

elliottaw 4 years, 6 months ago

Then you have been drinking too much of your companies kool-aid. "These people will go to work for $9.54 AND collect food stamps" they are collecting food stamps because the wages that they are being paid are not enough to allow them the basic needs in life (food, shelter, water, heat). "If the government didn't subsidize everything, employers would have to pay a living wage to keep employees from going elsewhere" companies know that their work force is not going anywhere because they are too poor, that is like saying if the homeless don't like winter why don't they just move to Florida. Nothing is stopping the companies from paying the people a wage that they could live off of right now.

Maddy Griffin 4 years, 6 months ago

Where can I make $15 an hour collecting welfare and food stamps?

Maddy Griffin 4 years, 6 months ago

That works both ways. If employers paid a decent wage there would be no need forfood stamps.Are you in charge of payroll?

sad4now 4 years, 6 months ago

What family can be supported on 9.54 per hour?? Shame,shame on our city leaders that can never find a way to attract decent paying jobs to our town......lets all vote to get rid of the sorry bunch that runs Lawrence goverment

elliottaw 4 years, 6 months ago

Minimum wage jobs do not actually help the area, if anything they do more harm then good. With these types of jobs people are forced to work 2-3 jobs full time just to live at the poverty line, and if they have kids it makes things even worse because the parents are not home to help raise these kids. And if you are working multiple jobs the chances that you can go out and find a viable job are very slim, this is one of the things that keeps the circle of poverty going and makes it hard to get out of. Its not like the 60s-70s where you could get a job like this and work your way up while still being able to provide for your family.

jafs 4 years, 6 months ago

Well, I don't know about that.

At the wages quoted of $9.54, one makes almost $20K before taxes, and will probably take home about $16K/year. That's hardly equivalent to having to work 2-3 jobs to live at the poverty line.

In fact, it's almost the amount that the minimum wage adjusted for inflation would be today.

I also wonder why people think that one minimum wage income should be enough to support a family. Has that ever been the case?

elliottaw 4 years, 6 months ago

They would bring home about $14,000 ($1,167 a month). Now most of the employees will work during the day, and how normally works during the day, people with kids, the poverty line for a family is $23k, hence having to have more than one job to live there.

jafs 4 years, 6 months ago

Not according to my math.

I don't know where you're getting 30% - see below - so the take home would be a bit higher, at about $1300/month.

I thought you meant individually - that one person would have to work 2-3 jobs to live at the poverty line, which is clearly not the case here.

Do you think that one minimum wage job should be enough to support a family with two kids? Has that ever happened? Also, even using your numbers, it would only take 2 full-time jobs to live at above that level - 14+14=28. With mine, it would only take one full-time job and a part-time one.

So, two people working at low skilled jobs could support their family at above that level.

I'm all for decent wages/benefits/working conditions, and have argued consistently that the minimum wage should be adjusted for inflation, that we should force employers to treat their employees well, etc. But, I wonder at the mindset that says one person should be able to support a spouse and two children at a minimum wage job.

If people are wanting to have kids, they should think about being able to support them before they have them, and if they can't do that, perhaps they should wait and improve their situation before they have them.

Maddy Griffin 4 years, 6 months ago

Many things can happen after those kids are here. Life holds no guarantees. A spouse could die or become too ill to work. Many many households have only one parent. What can be done? Send the kids back?

gatekeeper 4 years, 6 months ago

Key thing isn't being commented about.

"It could be over 200 people, if we hire some of the positions on a part-time basis," said Kelley Rosen, director of recruiting for the Florida-based company.

They COULD hire less people and make them full time, but they have to pay benefits if they do that. How dare the Lawrence workforce actually want full time jobs that provide some benefits. This company will probably make all the jobs part time, just under the limit where they have to provide anything to the employees and the LJW and city will parade around saying "look at all the wonderful jobs created". If these were full time positions for a decent pay, then they'd have something to brag about. I worked in a call center while I was in college, over 20 years ago, and made over $8/hr. Two decades later and the average wage is now only $9.54. That's just sad and NOTHING to be happy about.

Joe Hyde 4 years, 6 months ago

A full-time telemarketer's wage in Lawrence is $9.54 an hour? Okay, let's see....

That makes a month's pay $1,512; a year's pay $18,144. Subtract from the annual salary, oh, let's say 30% to cover federal and state income tax. This pulls the employee's annual net earnings down to $12,700 (or $1,058 per month).

We can't, or course, factor in the sales tax dollars the employee will pay for non-rent purchases, making that figure a bit of a wild card. Plus there's annual taxes on personal property such as their automobile, if they own one.

I just looked at 21 properties advertised for rent in Lawrence. Rent prices range from $400 to $1,200, with the average rate coming in at $825 per month. Yikes!

So, our telemarketer new-hires working 40-hour weeks at $9.54 p/hr -- those who try living independently in Lawrence -- can anticipate paying, on average, $825 per month for rental housing. Leaving each such employee a whopping $58 in weekly discretionary income, which most (because they're young and irresponsible) will immediately blow on utility bills, food, clothing, medical needs, insurance and other frivolous delights.

jhawkinsf 4 years, 6 months ago

I pass by an apartment complex every day that opened brand new, just last year. They've had a sign out front the entire time saying they are renting one bedroom apts. for (geez, now I can't remember exactly, but I think it's $540/mo.). Much less than what you calculate. I suspect that's more like the going rate, higher the closer you get to campus, lower the further away.

Then there's that 30% in state and federal taxes. I assume your calculation is prior to them filing for a return and an earned income tax credit. Low income workers aren't going to wind up paying 30% in taxes.

Even how you calculate a year's income is disingenuous. ($9.54/hr. x 40hrs./wk. x 52weeks divided by 12 months = $1,653.60/mo.)

Then there's the Lawrence demographics, lot's of young people going to school, looking for part-time work with flexible hours (as in my classes next semester will be at different times than my classes this semester), and if something better comes along, I'm out of here, and I'm certainly gone when I graduate. And what we have here is a whole bunch of jobs that seems to fit nicely with the workforce that is here.

Or, Joe, you could open something like an engineering firm, or perhaps a law practice, hiring a couple of hundred professionals with advanced degrees and pay them all in the six figures. That would be cool as well.

gatekeeper 4 years, 6 months ago

Your forget that there are more people in Lawrence that aren't young students and need good paying, full time jobs than there are students wanting part time work. Ever wonder why tens of thousands of us have to commute to KC and Topuka every day? You said it, you're a student, so that's what you think about. Enrollment at the Lawrence and Edwards campuses was only 23K last spring. Out of those that reside in Lawrence, how many don't work at all because mom and dad pay for everything? Lawrence population was 89K (permanent residents). All of the campuses employ only 2500 people. That's a lot of left over people that need good jobs, not part time, underpaid jobs.

I just checked my last pay stub and I'm paying about 26%. Very rarely do I get anything back because I have no kids. Then tack on all the other taxes and see how high that tax rate becomes.

Still comes back to the basic issue that our government and chamber of commerce are worthless and don't attract any good paying jobs to town, so the residents continue to commute and eventually leave.

jafs 4 years, 6 months ago

Why do you pay 26%?

We pay about 20%, probably a little less. We take the standard deduction, and don't itemize, and also have no kids.

Unless it's because we file jointly as a married couple, I can't understand the difference.

jhawkinsf 4 years, 6 months ago

For the record, I'm not a student, though I was one several decades ago. And I never said that getting high paying jobs wasn't something we should be trying to do. I even encouraged the writer to do just that. I would encourage you as well. That said, there is a place for lower paying jobs as well; for students, for those with limited skills and limited education.

Tomato 4 years, 6 months ago

I don't know why I'm posting this, since I think someone has an agenda here... But, the federal tax rate for a single person is 15% (their average tax rate is less, since 15% is there marginal tax rate). In Kansas, 20k puts them in the 6.25% rate. That's before any exemptions or deductions - which might knock you down to 3.5% in Kansas.

So the max they could possibly pay as a single person is 21.25% WITHOUT accounting for their standard deduction or exemptions. Then payroll taxes of 6.2%.

$19,843 - 5950 (SD) - 3800 (ex) = 10,093 = 1076 in tax (from tax table). That's a 5.4% tax federally on gross wages. You're looking at about 351 in taxes from KS (tax table - estimated, since the AGI won't be exactly the same) - about 1.8% on gross wages.

So with payroll taxes, that's a grand total of 13.3% on gross wages. Assuming absolutely no additional credits or deductions.

That's a far cry from 26%.

It gets even farther from 26% if you assume they don't work 40 hours a week/52 weeks a year.

Tomato 4 years, 6 months ago

As it turns out, in order to be paying out 26% in federal, state and payroll taxes, you have to be making at least 60,000 dollars and have no deductions other than the standard deduction and exemptions.

Liberty275 4 years, 6 months ago

Our mortgage is significantly less than 840/month. Hundreds less, including insurance and taxes.

jafs 4 years, 6 months ago

The math is off.

You have to multiply the hourly wage by 40, and then 52, to get annual income. So, it's actually closer to $20K. And, 30% is too high - we pay about 20% in taxes. So, it brings monthly income to about $1300. At 25-33%, one could spend $400/month on housing.

It's not great, but it's doable, and $9.54 is almost what the minimum wage would be today if adjusted for inflation since the '60's. That's a lot better than other places.

elliottaw 4 years, 6 months ago

Actually your math is way off too, yes taxes are close to 30% of your paycheck, oh how I wish it was 20%. And if you account for inflation minimum wage would actually be about $10.50. Calculated in real 2012 dollars, the 1968 minimum wage was the highest at $10.51 http://oregonstate.edu/instruct/anth484/minwage.html

jafs 4 years, 6 months ago

Well, I'm looking at a paycheck right now. If I take the salary, and calculate Fed, State, and FICA as a percentage, I get 20%. And, we usually get a refund from the feds, which is substantially more than the small extra amount we pay the state, so it's probably a bit less than 20% when all is said and done.

Why are you paying more, and how do you get that percentage?

Yes, that's why I said "almost" equivalent to an inflation adjusted minimum wage.

elliottaw 4 years, 6 months ago

They lag behind because with a college degree the only jobs you are being offered here are low paying jobs, no incentive to stay.

Armstrong 4 years, 6 months ago

Lawrence Avg Salary 51/K Unemployment 5.5%

Manhattan 51/k 4.2%

Emporia 59/k 6.4%

Springfield 56/k 5.9%

Columbia 60/k 4.9%

justanotherlowlifeonthebus 4 years, 6 months ago

It does pay to get out of Lawrence. Sad because it is such a great town. It seems like the only people who stay are those that have family there, or kids or just feel trapped. No insult intended to anyone, once my good job there was eliminated, I got myself and family out. Most other cities at least have a technical program high school kids can get into. It seems lime in Lawrence if they don't play sports and don't have college plans they are out of luck if they don't get out.

Pr0digy 4 years, 6 months ago


There is much that they will not say to the public I would get the story on their retention rates of new employees How many are fired each month How many employees quit suddenly

Right there is where you should look for a real story (Hint Hint)

sam77 4 years, 6 months ago

The problem with Results is they charge you for your headset. It's call center work in the basement of a building. No one expects top shelf pay. But to charge all of your employees for the part of the phone that let's them take the calls is insane. 50 bucks, before you see a penny from them. Again the work is what it is. And Results is basically Affnitas with a new name, but even affinitas did have the gull to charge for headsets.

Liberty275 4 years, 6 months ago

Dear Results Company, thank you for bringing jobs to our city.

jafs 4 years, 6 months ago

Dear Lawrence, thank you for supplying employees and customers so we can thrive.

kernal 4 years, 6 months ago

If most of those jobs are only twenty hours a week at $9.45 an hour, students won't be able to work their way through KU without getting student loans. Their take home will just cover rent, utilites, food and gas or a bus pass.

If I were a student trying to work my way through school again without getting student loans, I'd be really ticked off.

Richard Heckler 4 years, 6 months ago

Workers need at least $33,000 a year to get by in Lawrence,Kansas.

At $9.54 per hour that will be about $19,843.20 a year before taxes and such which will likely make households eligible for food stamps.

Maddy Griffin 4 years, 6 months ago

I love it when people complain about food stamp recipients but think nothing of subsidizing companies like Exxon-Mobil. They haven't paid for the Valdez oil spill, they are trying to bail on the folks in Mayflower Oklahoma,they made like 43 gazillion in profits last year, yet we are STILL subsidizing them. Who are the real welfare queens?

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