“I think people are having a hard time editing themselves in their comments online, being appropriate.”

— Steve Whitworth, unemployed, San Francisco

“When people act with impunity as an anonymous person.”

— Carrie Wallace, book reviewer, Lawrence

“When people act the way they wouldn’t act in person, leaving comments online that they would never say to someone’s face.”

— Emily Johnson, LHS senior, Lawrence

“Shouting, in all capital letters.”

— Shari Wilson, planning director, Kansas City, Kan.