Would you compare different hospitals if you were going to have an operation?
Asked at Massachusetts Street on July 02, 2007

“Of course, especially if I'm going under the knife. I would like to look at their customer satisfaction, service and credibility. The price really isn't the issue.”
— Janell Runnebaum, advertising sales, Lawrence

“I would definitely compare. I would look for a specialist if it was something serious, but if it was minor, I would stick with LMH where my kids were born.”
— Wayne Ricks, molding engineer, Lawrence

“Because insurance weighs so heavily in such a situation, I would look at that first. I would look around to find somewhere that I'm going to be treated promptly and correctly, so I don't end up having to go back again.”
— Michael Nelson, liquor store clerk, Lawrence

“I would probably compare. The insurance coverage is the No. 1 thing, and after that would be the level of care. As long as my insurance covers most of it, the price doesn't matter.”
— Elizabeth Miller, social worker, Lawrence