Are automated services enabling a lack of human interaction?
Asked at Massachusetts Street on July 29, 2005
“Of course. For every automated exchange, there is one less human interaction, but in the pantheon of social problems it ranks fairly low.”
“Yeah. It’s less personal and will probably make people less social.”
“Yes, to a certain extent. It is alienating people from each other. They will eventually have fewer social and communication skills, but it makes everything easier.”
“Sure. I can go to the ATM and get money without talking to anyone. In fact, you could go through your whole day without ever speaking to anyone.”