“We had a sewage problem in our basement that was absolutely disgusting, and the landlord made us pay for a lot of damage that should have been her responsibility.”

— Josh Millstein, Web designer, Lawrence

“When my bathroom sink came off the wall and leaked sewage into our bathroom, our landlord didn't even believe us and didn't come to check it out for two days.”

— Lauren Kirby, development director, Lawrence

“There were a lot of things that were broken in my last apartment that they never fixed ... A lot of my stuff got water damaged there, too, but at least they gave me my security deposit back.”

— Pompie Rinke, customer service, Lawrence

“I had an apartment in Minnesota that had rats and a heater that broke in the middle of winter. I finally had to stop paying rent for two months before they came to fix it.”

— Dayle Black, teacher, Lawrence