Archive for Thursday, September 14, 2017

Kansas leaders concerned about new driver’s license system

September 14, 2017, 10:58 a.m. Updated September 14, 2017, 5:16 p.m.

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— Kansas officials worry there could be technical problems when a long-awaited, multimillion-dollar computer system for issuing and tracking 2 million driver’s license records launches next year.

The Kansas Department of Revenue plans to launch the computer system in January, the Topeka Capital-Journal reported.

The department attempted to introduce the vehicle registration system in 2012 but had performance problems. Issues included computer malfunctions and long lines for customers getting license tags.

Officials said avoiding similar problems with the new computer system is going to be a challenge.

Rep. Kyle Hoffman, R-Coldwater, said he’s puzzled by the revenue department’s shortcomings with introducing computer systems that affect so many taxpayers. He said it’ll be distressing if the system falls short of public expectations.

“Do you have an answer whether or not you think we’re going to have those same problems?” Hoffman asked the department. “Or do you think because of the monitoring you guys have done, we’re going to be relatively problem-free?”

Rachel Whitten, spokeswoman for Revenue Department Secretary Sam Williams, said the agency’s current leadership will make sure the project is managed “so that key milestones are met.”

“Implementation will occur at the appropriate time to ensure the new system works for Kansans,” Whitten said.

Comments

Dorothy Hoyt-Reed 4 months, 1 week ago

Why not set it up for a couple of slower offices first and work out the kinks?

Douglas Thompson 4 months, 1 week ago

Because it doesn't work on an individual office basis. It manages the licenses for the entire state. You can't have some offices on one system and others on another system.

Paul Beyer 4 months, 1 week ago

Will be a fiasco just like the tag screwups.

Lynn Grant 4 months, 1 week ago

Oh this doesn't bode well for Kansans.

Michael Kort 4 months, 1 week ago

Who did the work ? What did it cost ? When were the start and finish dates supposed to be ? Where does the cost go .....if it goes south ? How will the state pay to fix it if it needs fixing ......or is it warrantied work ?

What ever happened to the 3M system that went south and didn't work creating long lines and screwed up information transferring on birth certificates stuff to the SOS office ?

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