Archive for Thursday, December 5, 2013

Westar says scammers are calling customers

December 5, 2013


Westar Energy reports that scammers may be calling customers purporting to represent Westar and asking for personal financial information.

A caller claiming to be a Westar employee is asking customers to provide credit card or other personal information, a Westar official said. Other customers have reported being told that a check bounced or they have a past-due bill. In some cases customers have been told that their meter was defective and that their home might catch fire. As a precaution, the scammer asks the customer to obtain a prepaid money card to pay for repair fees.

Westar spokeswoman Erin La Row said the majority of the cases have been in the Wichita area but that this "is a concern across our service area."

Westar Energy says that legitimate calls from the company should show the company's name and 800-383-1183 on caller ID. Customers who receive suspicious calls are asked to hang up and call the company's customer relations center at 1-800-383-1183 or to contact their local law enforcement agency.


Joshua Montgomery 1 year, 10 months ago

Caller ID is easily spoofed and can be made to show any ID including Westar and even 911.

If someone is calling you asking for money and you don't know them, hang up, look up the company's number on "the Google" and call them back.

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