Archive for Wednesday, May 23, 2012

State says DMV computer problems resolved

May 23, 2012

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— Problems with a new computer system that delayed Kansas vehicle and title registrations have been resolved, Revenue Secretary Nick Jordan said Wednesday.

Kansas is implementing a new system that will merge vehicle registrations and titles and eventually link to driver's license records. Jordan said the issues that caused the system to bog down Monday and Tuesday were related to routine maintenance performed Sunday night.

The Division of Vehicles worked with 3M, supplier of the new $40 million system, to fix the problems and restore service.

"Today, it's working right," Jordan said Wednesday. "Something failed on the maintenance. The next morning it started tripping up and having problems."

Problems with the system caused delays and led to long lines and the closing of vehicle registration stations. Jordan said residents still could experience lines as the agency works through the backlog and more people rush to complete registrations before the end of the month.

"We understand it's been very frustrating," the revenue secretary said. "We hope it starts (returning to normal) today."

The Shawnee County treasurer's office stopped taking new customers by 11 a.m. Wednesday after handing out 300 slips for people to stand in line.

Jordan said the number of registrations and titles being processed has grown steadily with the new system and more residents visiting offices. In some cases, county treasurers in smaller counties are helping larger counties that have larger workloads with processing.

The Division of Vehicles is urging residents to register their vehicles online to avoid delays.

The agency also is granting extensions for registration renewals. Those residents whose vehicle tags expired at the end of April will now have through the end of May. Those expiring in May have through the end of June to renew.

Christie McKaig thought she could get her driver's license renewed in an hour Tuesday in Wichita, but found the wait to be much longer.

She received text messages from the county driver's license office throughout the day, updating her with her status in line. The text message system is a relatively new service that allows people to leave but keep their place in line.

McKaig's first text message came at 11:18 a.m., saying her wait would be 127 minutes. Updates continued for three hours until McKaig got a text shortly before 3 p.m. telling her the wait would be 14 more minutes.

"I don't think I've ever waited longer than an hour before," McKaig told the Wichita Eagle. She said she ran errands with her daughter, ate lunch and sat in her car during the long wait.

"I think the solution is to have more than one (driver's license station) for 350,000 people," she told the newspaper.

Comments

blindrabbit 3 years, 1 month ago

Just how much arrogance the DMV customers had to endure while waiting for this mess to be resolved? Between State DMV's (auto registration and drivers licenses) and the US Postal Setrvice citizens are routinely abused by these "Civil Servants".

Bob_Keeshan 3 years, 1 month ago

"We hope it starts working..." says Nick Jordan.

Yup, sounds fixed to me!

Fossick 3 years, 1 month ago

What? No blaming it on a KKKobach Konspiracy to keep Dems from voting? Sons, I am disappoint.

lunacydetector 3 years, 1 month ago

the sweet efficiency of government. i can't wait for obamacare and the efficiencies of a national healthcare system......just tell the people to stop treating ailments like prostate cancer, a subtle implimentation of things to come....less old people to tax our system....but back to the car tag issues...i feel sorry for the workers who have to process people 10-20 times slower than before.

deec 3 years, 1 month ago

"3M, supplier of the new $40 million system." This mess is the fault of the private, for-profit corporation that gouged the state and sold them a defective system. Government is not to blame, except whatever corrupt, inept lackey awarded the contract.

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