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Archive for Friday, June 29, 2012

Registration kinks

Douglas County residents have been able to avoid many of the vehicle registration delays that have occurred in other Kansas counties.

June 29, 2012

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People registering vehicles in Douglas County are facing far fewer problems and delays than people in some other parts of the state, including our neighbors to the east and west: Johnson and Shawnee counties.

The Shawnee County Treasurer’s Office closed its motor vehicle divisions Tuesday so it could try to catch up on a three-week backlog that has resulted from the state Department of Motor Vehicles’ switch to a new computer software system. According to news reports, waits at the Shawnee office continue to be up to eight hours and offices in both Shawnee and Johnson counties continue to close around noon to try to keep up.

By contrast, customers at the Douglas County Treasurer’s Office are experiencing relatively short waits to renew tags and register vehicles. Treasurer Paula Gilchrist said Wednesday that the office continues to experience a few problems, especially with internal reporting procedures, but is able to keep up pretty well with its online and mail renewals, as well as with customers who come to the office.

Gilchrist said Douglas County’s lower volume of business probably helped it avoid some of the problems in Johnson and Shawnee counties, but she also said her staff was working at full speed and logging significant overtime to keep up with the changes.

Whatever the reason, Douglas County residents should be grateful for the service they are receiving as the state works through this troublesome computer issue.

Comments

grimpeur 2 years, 5 months ago

Really? This is not consistent with the stories I've heard in the last few weeks. Not at all.

57chevy 2 years, 5 months ago

Really? I pay a ton of taxes and now I am forced to take time off of work to pay them. The JW now apparently wants me to thank the bureaucrats for only making me wait two hours for the honors of paying taxes!? This is what causes reactionary politics like the Tea party. Other states realize that the government should try, as much as possible, to be appreciative, efficient and solicitous in their tax collection. Kansas, in its special 1950's redneck way, uses the Russian government approach: Make the peasants wait in line for hours for the honor of giving the fruits of their labor to the government. I have waited through these lines to deal with rude and uncaring staff at the Douglas county tax offices. I am not appreciative. I'm not sure what the state is doing with my money, but at least some of it should be spent on making sure that taxation is kept as painless as possible. That way we can avoid the irony of living in a right-wing anti-big government state that has the worst bureaucracy in the country.

canusayduh 2 years, 5 months ago

I guess I'm confused on your comment, "now I am forced to take time off of work to pay them". No, if the article is read properly, you can do it online or via mail, just like in the past. If it takes excessive amounts of time to walk to your mailbox, maybe you should reconsider where the mailbox is located on your property.

Kevin Kohls 2 years, 5 months ago

I went to the satellite office at Dillons last week and had no wait and the whole tag renewal took less than 10 minutes.I always use that site and rarely find it busy and always find the workers helpful!

buffalo63 2 years, 5 months ago

Some of the delays are caused by people, who in the past, have tried to play "games" with the vehicle registration process. The new system will not let these "games" be played and that slows the process down for everyone. I just renewed my tags on-line in less than 4 min. Was quick and very painless. If I had to register a first time vehicle, it might be different. People need to make sure they have all the correct paperwork. I don't have much sympathy for those that try to "play games".

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