Archive for Saturday, July 14, 2012

Looking to avoid a long wait at the DMV? Plan ahead

July 14, 2012


At 6:30 a.m. Friday, about 30 people hoping to renew or apply for driver’s licenses waited outside the state’s Douglas County service station in Lawrence, 1035 N. Third St., for the 7 a.m. opening.

By 9:30, the line had moved inside, but it had swollen to standing-room-only, snaking around the office.

Some folks read books while others slouch, showing disgruntled looks.

For weeks, people have been reporting the same scene: two- and three-hour waits at the local service station.

“Very frustrating,” said Kansas Department of Revenue spokeswoman Jeannine Koranda of the long wait times.

But it’s not due to any computer problems related to the state’s $40 million software upgrade that’s caused problems with the state’s license plate renewal system, she said.

There’s a typical 11 percent bump in visitors to the offices across the state during the summer, as students on school break flock to the offices for new licences, Koranda said. And there’s been no reduction in staff at the local office, she said.

On the street

Have you ever had any difficulties at the DMV?

Yes, I don’t think people should have to wait two hours to get their license.

More responses

The state is looking at ways to ease the congestion, Koranda said, such as adding a greeter to help streamline the flow. And at several offices in the state, they’re offering online check-ins that send out an alert to drivers that their time is coming. At the Olathe station, which features online check-in, they’ve also expanded hours to Mondays. It’s a longer drive, but with the online check-in, it might be better than the wait here in Lawrence, Koranda said.

On Friday morning, it was a mix of young, old and middle-aged drivers settling in to wait for who knows how long.

“They’re not even telling us how long,” said Stacy McCurdy, who was trying to renew her driver’s license. She popped in with her two daughters, then turned away, realizing they were unprepared for the long wait.

“I’m going to feed (the girls) before we come back,” she said.

For more information about online check-in, visit


Kat Christian 5 years, 10 months ago

Well I have a new concept...why not consolidate driver's license, tag & title/tax payments and inspection into one larger building. That way when a person needs to title, tag and pay taxes on their car as well as get/or renew their driver's license they don't have to travel to three different locations.

hipper_than_hip 5 years, 10 months ago

Can any KS resident use the Mission or Olathe drivers license offices or is it restricted to JoCo residents only?

ThePilgrim 5 years, 10 months ago

You can use any office. BUT it is reported to be much worse in Johnson County and Topeka.

brewmaster 5 years, 10 months ago

My comment is not meant to be a wild conspiracy theory, but I really think something else is going on with the sudden systemic problems with the Kansas DMV. Several years ago customer service at the Kansas DMV was accurate, quick, and professional regardless of the time of day or time of year.

Anyone doing DMV related business on both sides of the state line knew that Missouri provided terribly bureacratic, slow, inaccurate, and callous customer service. However, the experience with KS DMV was positive and professional.

Now it appears that KS DMV is pathetically disorganized, inept and completely out-of-touch with serving KS citizens. They offer the excuse that it is just heavy volume for the time of year. Well, I don't believe it.

Perhaps, it is part of an underlying agenda to manipulate Kansan's to accept "free market" privatizing of state services operated by private corporations as a better alternative to being operated by state government.

ThePilgrim 5 years, 10 months ago

The DMV and tag offices are the antithesis of "free market".

Stuart Sweeney 5 years, 10 months ago

There is absolutely no reason for having to wait to do necessary business like this. The great state of Brownbakistan need to hire people to do the job. This is a shortage of personel as well as a screwed up computer system designed to milk the great state of its funds. Hire some people to get the job done and lower unemployment as well! Oh I am sorry that goes against the Republican philosophy, government jobs are not real jobs!

Stuart Sweeney 5 years, 10 months ago

What does the DMV debacle have to do with Healthcare? Obamacare as it is called was pattern after Mittcare in Mass. which has lowered healthcare rates in that state, but ole Mitt doesn't think the rest of the nation needs such benefits as such! The "tax" everyone seems to be is arms about was actually a Republican admentment to the healthcare bill and now the same republicans are screaming about the admendment they put in the measure!

LadyJ 5 years, 10 months ago

Don't worry DIST, I get it. It gave me a chuckle.

LadyJ 5 years, 10 months ago

I remember renewing my license at the AAA office. Can you still do that? I seem to remember some controversy over that.

verity 5 years, 10 months ago

No, not anymore---it's been some years. The person I talked to at the 23rd street AAA said it happened when they started using the machines where you get your license immediately, not getting a photocopy-like thing and waiting to get your real license for several weeks. Supposedly those machines were too expensive to put them in the AAA offices.

Jock Navels 5 years, 10 months ago

Third come the petty bribes to officials in order to move up the line... oh, wait...i need a driver's license to vote, now. hmmmmm brownbackistan, definently. lots of people will want to come here to work, yeah, sure.

verity 5 years, 10 months ago

No, surely not!

Just have the chauffeur drive the maid down to the DMV office in the Cadillac to do it for you.

ThePilgrim 5 years, 10 months ago

Black is white and white is black, and we have always been at war with Eurasia. How much more spin from the Ministry of Truth are we going to take?

"it’s not due to any computer problems related to the state’s $40 million software upgrade that’s caused problems with the state’s license plate renewal system" BS. And it is reported that it is worse in Johnson County and Shawnee County (Topeka). So the excuse of students being off on the summer is also false.

sourpuss 5 years, 10 months ago

Right. This article was deplorably researched. Nary a difficult question asked. It read like an elementary school report. The LJWorld writers should expect better of themselves.

mwwag 5 years, 10 months ago

Why not do like the treasures office and create satellite offices to help with the "heavy volume". Makes since if one location is having troubles getting things done in a timely manner then add a second location to take on some of the work load.

deec 5 years, 10 months ago

That would require spending money on the facility and employees. Kansas doesn't like public employees or spending money...except on defending lawsuits and juicy contracts to private contractor buddies.

headdoctor 5 years, 10 months ago

So, Kansas tax payers were hosed for $40 million for implementing very poorly tested system plus who knows the additional cost dealing with it and trying to correct it. Now they want to spend thousands investigating the flop.

What went wrong isn't rocket science. Either 3M sold the state a faulty system or someone higher up applied pressure to 3M to put the system on line before it was ready. Your welcome Kansas tax payers. I didn't even charge to figure that out.

verity 5 years, 10 months ago

Eleven percent bump in the summer. Let's see, that's eleven people for every ten in the winter. Yeah, that's the problem.

Angela Heili 5 years, 10 months ago

I drove an hour away to renew my license and get my daughter's restricted license after getting to the DMV 20 minutes early and having 35 people in front of me. The employees sure didn't move very fast and there were three or four working that day. One was more interested in cleaning things than renewing licenses. Despite that many employees, the line hardly moved the hour we were there. So my daughter and I left and the next day we drove to a little town where we were in and out in 15 minutes. It was absolutely worth the drive! The gentleman there was very nice and very quick! In six years I'll definitely drive out there again.

Sharon Nottingham 5 years, 10 months ago

So, the long lines have nothing to do with checking citizenship, criminal records, space alien enounters? How can this be legal if it is so cumbersome to get an id that it hinders the voting rights process?

volleydad 5 years, 10 months ago

Went to the Olathe office near workplace. The QLESS SMS scheduler/notifier worked like a charm. I was able to time the arrival and they were calling my queue number as I was walking in the entrance. Took all of five minutes.

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