Some disgruntled Kansas residents have taken their concerns about services from the Kansas Department of Labor to social media.
The agency's Facebook page is littered with posts from frustrated seekers of unemployment benefits complaining about continued problems with the agency's phone system.
"Have yet to reach anyone in over four weeks," reads a Dec. 20 post.
"Sure would be nice if the phone system would stop hanging up on me each time I try to call and get thru to someone!" reads a Dec. 26 post.
An agency spokeswoman had no easy answers.
"We know it's frustrating," said Cassie Sparks, Kansas Department of Labor communications director.
Sparks said the problems were a result of an influx of inquiries from those laid off in the winter months seeking unemployment benefits, a yearly issue.
"We're handling tens of thousands of calls a day," she said.
Sparks encouraged customers to use the agency's online filing system, if possible.
For those who need to speak with someone on the phone, Sparks recommends calling the one of the following numbers, even though the system is overloaded and the failure to get through to anyone is the source of the recent Facebook complaints.
• Topeka: 785-575-1460
• Kansas City: 913-596-3500
• Wichita: 316-383-9947
• Toll-free: 800-292-6333
"It's something we're trying to address," Sparks said. "We're doing everything we can."