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Archive for Monday, December 31, 2012

Disgruntled Kansans take to Facebook with concerns about state agency

December 31, 2012

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Some disgruntled Kansas residents have taken their concerns about services from the Kansas Department of Labor to social media.

The agency's Facebook page is littered with posts from frustrated seekers of unemployment benefits complaining about continued problems with the agency's phone system.

"Have yet to reach anyone in over four weeks," reads a Dec. 20 post.

"Sure would be nice if the phone system would stop hanging up on me each time I try to call and get thru to someone!" reads a Dec. 26 post.

An agency spokeswoman had no easy answers.

"We know it's frustrating," said Cassie Sparks, Kansas Department of Labor communications director.

Sparks said the problems were a result of an influx of inquiries from those laid off in the winter months seeking unemployment benefits, a yearly issue.

"We're handling tens of thousands of calls a day," she said.

Sparks encouraged customers to use the agency's online filing system, if possible.

For those who need to speak with someone on the phone, Sparks recommends calling the one of the following numbers, even though the system is overloaded and the failure to get through to anyone is the source of the recent Facebook complaints.

• Topeka: 785-575-1460

• Kansas City: 913-596-3500

• Wichita: 316-383-9947

• Toll-free: 800-292-6333

"It's something we're trying to address," Sparks said. "We're doing everything we can."

Comments

mikekt 1 year, 3 months ago

Not to worry. Governor Sam is probably on the phone, right now, with one of the Ks States' "Wonder Fixers", such as 3M, to fix these phones . They, no doubt, are experts at everything from Post-It Notes to the States' DMV Computer Programs !? Not only that,......but they have "Magically Created" many added jobs, at the DMV !? Isn't that great?! See, See,......that is what happens, when you turn the running of the government over to people with real world business experience ! Oh well ,.......so...in the real world, allot of companies go bankrupt in their early years, people get swindled out of their wealth by those who are full of it and their are the Vulture Capitalists, who often leave their financial mismanagement & mess, for the public & their laid off employees, to clean up after them .

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Claudean McKellips 1 year, 3 months ago

Verity is correct. "And as the state lays off more workers, we're going to have more and more trouble getting tags, driver's licenses, police and other emergency calls, etc." Brownbackistan is no longer a livable state. It simply is not functioning. Time to vote them all out and start over.

1

Laus_Deo 1 year, 3 months ago

If the government people are so great, why is there so many of them? They make up the rules and then complain they can't abide by them.

They absorb wealth from private people who create it and complain they don't get enough of it fast enough, from the same government people that are suppose to do the absorbing for them? What a circular conundrum of complete tomfoolery.

and these same government people types are going to administer your Dobamacare? lol

The D is silent.

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Hoots 1 year, 3 months ago

The system sucked before any of the layoffs. This is just business as usual. My brother has the same problems with other state agencies he has to deal with in filing payrole taxes, and reports. One of my buddies tried to file a weekly claim on sunday which is the day you are suppose to file and the system was down all day. Public service my butt.

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verity 1 year, 3 months ago

And as the state lays off more workers, we're going to have more and more trouble getting tags, driver's licenses, police and other emergency calls, etc. Then these same people who are complaining about people not getting a job are going to be complaining about the state workers not doing their jobs because they have to wait or come back another day and lose work time. And their self-righteousness will know no bounds.

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bobberboy 1 year, 3 months ago

That's what happens when you cut the State to the bare bones.

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Armstrong 1 year, 3 months ago

Sure fire way to fix the problem - get a job

1

Steve Swaggerty 1 year, 3 months ago

Simple solution to this problem. FILE on LINE!! If you don't own a computer you can do it at a Local Library or at a Job Service Center. People in this article appear to be lazy crybabies that would rather whine and complain than find a solution to their problem.

0

headdoctor 1 year, 3 months ago

I wouldn't take Cant_have_it_both_ways very serious. They are just a vile troll. They can't be all that great of a current producer and spend as much time online posting as they do. Be pretty funny to find out they are just mad that someone gets something they don't and obviously not happy with their own life.

It wouldn't be the first time an LJW poster was posing as a hard working and/or rich pseudo conservative tea bagger while making very little income or living off of public assistance.

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buffalo63 1 year, 3 months ago

The problem I have is that the jobs I am qualified for, I can't even get an interview. A couple of the jobs have been re-advertized, so I'm not sure they are looking closely at the applications. Taking a job that doesn't pay enough to support yourself, let alone a family, might seem better than nothing, but it makes it very hard to look and interview for other jobs. And by the way, its unemployment INSURANCE, that I have paid into when I was working, not mooching!

3

Brock Masters 1 year, 3 months ago

My experience was to have to go through all these steps and at the end have the system tell me they are too busy, to call back and then just hang up.

Very frustrating.

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Cant_have_it_both_ways 1 year, 3 months ago

"Sure would be nice if the phone system would stop hanging up on me each time I try to call and get thru to someone!" reads a Dec. 26 post.

How about spending your energy looking for a job? There are a whole bunch of them out there. You just have to want to work more than you want to mooch!

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deec 1 year, 3 months ago

My son had the same problem last spring.

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rodentgirl16 1 year, 3 months ago

The irony is, that the Department of Labor had a high number of layoffs itself this summer, and now the vast majority of agencies have a hiring freeze in place. Clearly they're not doing everything they can, or they wouldn't have this problem.

13

KiferGhost 1 year, 3 months ago

""It's something we're trying to address," Sparks said. "We're doing everything we can."

Except hire people to take care of this need like a responsible government would do.

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ResQd 1 year, 3 months ago

Sparks said the problems were a result of an influx of inquiries from those laid off in the winter months seeking unemployment benefits, a yearly issue.

No way, I drew unemployment for about 4 months 2 years ago, and it was the same thing and it was not in the winter months, but rather the spring.

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