Archive for Wednesday, April 4, 2012

Kansas driver’s licenses remain on hold

April 4, 2012

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— The Kansas Division of Motor Vehicles remains unable to issue new driver's licenses or non-driver identification cards because of persistent computer problems.

Spokeswoman Jeannine Koranda says Wednesday that problems with a vendor's server brought down the system at all 111 driver's license offices statewide. She says the state will continue to issue 15-day extension slips for licenses and ID cards set to expire between March 30 and April 6.

The offices receive about 13,000 visitors a week. The division is in the midst of a $40 million computer upgrade that will integrate driver's license records with vehicle title and registration data.

Koranda said technicians were still working on repairs to the malfunctioning computer server.

Comments

otto 3 years, 4 months ago

This would be unacceptable in the private sector.

deec 3 years, 4 months ago

It is the private sector vendor that messed up.

otto 3 years, 4 months ago

OK but does the customer give a crap or are they ok with handing out a paper slip saying come back in 15 days.

camper 3 years, 4 months ago

No, they give you an 800 #. If you are lucky you will get a call back from someone overseas.

chootspa 3 years, 4 months ago

"problems with a vendor's server" = this was CAUSED by the private sector.

love2bike 3 years, 4 months ago

Business Continuity procedures and vendor management.

Tammy Yergey 3 years, 4 months ago

Business sector isn't much better. Work for a large international company using SAP, and it's been down up to a week at a time. We're all held hostage to computers and those who can fix them.

camper 3 years, 4 months ago

+1 on the SAP thing. I used to review IT invoices. The SAP programmers (most of whom were outsourced to other countries) charged us up to $200 / hour on the low end. I told a lot of people that it would be better for us to just hire American workers at less than half the amount and was ignored. Corporate America is becoming IT poor. The value of IT resources is often not worth the cost of maintaining. Still think computers can be used effectively, but be wary of implementing more than what is needed. Too much data. Data overload.

Just my humble opinion. Sorry for the rant. I feel better.

somebodynew 3 years, 4 months ago

But remember......according to KK there is no reason people can't get ID if we move up the deadline. There won't be any problems. Hhhhhmmmmmm

Fossick 3 years, 4 months ago

It's obviously a Kobach conspiracy to keep Democrats from voting.

chootspa 3 years, 4 months ago

It's a well known fact that all Democrats have birthdays in April.

kernal 3 years, 4 months ago

Since when do computer conversions go smoothly, with not a glitch, anywhere?

verity 3 years, 4 months ago

I've worked for both private and public sector. Never in the twenty or so years since computers became part of everyday life have I worked for a place where computers were down for more than a few hours at a time---can't say I've heard of it happening either, except for the person above.

LJW, you really need to find out and report who this vendor it and how they got the job. This is not acceptable business practice.

I certainly hope our information is backed up in several off-site locations, but somehow it wouldn't surprise me if it's all gone and we all have to reapply for licenses or ID.

deec 3 years, 4 months ago

You're welcome. I wasn't able to find out if they in turn subcontracted the work to someone else, which is possible. I also thought it was interesting that it appears in the future you will be required to have a driver's license in order to buy and tag a car.

somedude20 3 years, 4 months ago

The good thing is that the police are still able to use the system in order to keep on writting tickets as it would be a crying shame if the po-po were in the same boat as the rest of us. Our tax bucks help power the DMV and their puters, we-a-go-na be gettin a rebate? I just want the state to get enough money to bring christianity to all of the monkeys and apes in any Kansas zoo

Ragingbear 3 years, 4 months ago

You better believe that people with expired licenses will still be ticketed and fined though. Move along citizen.

KS 3 years, 4 months ago

Old news! It is up and running again. See the KCStar.

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