Archive for Sunday, April 1, 2012

Lawrence Journal-World resolving delivery delays

April 1, 2012, 9:46 a.m. Updated April 1, 2012, 10:30 a.m.


There is currently a delay in the delivery of Sunday's newspaper.

The circulation department is working to resolve the issue, and subscribers who haven't received a paper can expect delivery later in the morning.

The circulation department lobby at 609 New Hampshire St. is also open until noon Sunday.

The circulation department can be reached at 785-832-7135.


irvan moore 6 years, 2 months ago

they didn't seem to have a problem delivering all the extra papers they will sell from boxes or business such as grocery, kwik shops and gas stations

Kay Wertzberger 6 years, 2 months ago

A little disappointing . . . . couldn't wait to read about last night's celebrations. Went to the "Green" version. All is well (almost).

Catalano 6 years, 2 months ago

Well, actually, nobody is answering that number. But thanks for the update.

BigAl 6 years, 2 months ago

And what is with this extra $5.00 charge for front porch delivery? This morning, my paper was almost in the street. I would think that circulation would be diminishing with all of the on-line readers and now the Journal World wants to charge MORE for front porch delivery? For a very long time, my paper has been on the front porch. Now, not so much.

I simply do not understand this logic. Since circulation is going down, let's decrease service.

Fred Whitehead Jr. 6 years, 2 months ago

I have lived at this address since 1972 and my paper has always been on the porch. We leave the porch light on for their safety.

I am now handicapped but I will not pay this rediculous grab for more income for a failing and nearly useless printed journal.

Richard Ballard 6 years, 2 months ago

Maybe folks just aren't looking in all the right places?

The JW's $5.00 a month "bribe" for porch delivery kicked in today.

I finally found my paper under my truck, instead of by the door. (For the first time in several years!)


kcox77 6 years, 2 months ago

I've looked on the porch and in the driveway... still no newspaper at 10:30! My neighbors two houses down and several across the street seem to have gotten their newspapers with out any problem!

headdoctor 6 years, 2 months ago

Yup. I see no reason to pay them for what they have been doing for years. This morning mine was lobbed onto the city easement in the wet grass. It had a plastic on it but that doesn't keep it from getting wet all the time. I hope this morning was a hurry up attempt to get the papers out otherwise they just lost another subscriber when when it comes time for renewal. I will not go back to finding it on the roof, under the porch or vehicle and I refuse to hang it out to dry just to find the pages stuck together.

Richard Heckler 6 years, 2 months ago

There is more profit in the online newspapers.

Our KC Star is always in the driveway....

Front porch service came with "paper boys" walking from home to home during the early morning hours.

BigAl 6 years, 2 months ago

Front porch service has been coming to my house in Lawrence for years. Just sayin'... and now they want an extra $5 for it. Decrease service and charge more for it. That is the new motto for the LJ World.

Catalano 6 years, 2 months ago

So, I call the phone number listed in the article (which was previously not answering): 832-7135. Get a voice mail on third ring. Please Press 0 for Customer Service. Do that. That goes to their main number 843-1000 voicemail. Please Press 1 for Circulation, Do that. Goes back to the original 832-7135 voicemail. Nice job, LJW.

Maddy Griffin 6 years, 2 months ago

I don't subscribe to the paper version because I have so much more fun on here. I did get one delivered to my driveway this a.m.though.I heard it land in the driveway. Sorry if I got someone else's copy.

Chris Phillips 6 years, 2 months ago

I'm sad to say that I am happy to see some of the comments here today. A week or so ago my paper started getting dropped at the sidewalk (city easement) rather than by the house, where it has been thrown for the last 10 years. I don't need it to be up on the porch as I rarely use that door, I enter and exit by the garage. Even so, while my health and physical ability does not prevent me from walking out to the sidewalk to get my paper, inclement weather may make that a bit annoying in the future not to mention the condition of the paper. What irks me is the additional $5 a month they want to "guarantee" porch delivery. They never "guaranteed" this before and I was happy with where it was delivered, now I get a "guaranteed" lesser service for what I was getting before unless I pony up the extra money. What's next? "For $X more we guarantee we might get you yesterdays news and have it available at our office for you to pick up?"

I can get all of the information in the paper elsewhere, LJWorld. I just choose to have it delivered in a handy paper form so that I can get that tactile experience that I enjoy from reading the paper while enjoying my coffee. I'm quickly running out of reasons to continue that delivery and will be sad to see that come to pass, but all I need is one more event like this.

Keep in mind, that if I stop delivery service, I will not be switching to the "Green" edition of your paper where you will continue to get a source of income from me. You will lose the income entirely as I will truly go somewhere else for the information I want.

Richard Ballard 6 years, 2 months ago

"Front porch service came with "paper boys" walking from home to home during the early morning hours."

Here I thought it came because I tipped my carrier pretty good every year in his Xmas card.

Guess not! Guess thats the end of that tipping thing too!


kcox77 6 years, 2 months ago

I have enjoyed reading the comments on here this morning! I think that if the quality of service continues to be poor then I will consider dropping my subscription to LJW and subscribing to the KC Star... maybe then I'll actually get my paper!!!

headdoctor 6 years, 2 months ago

The KC star wont porch your paper but you will more than likely get it. I don't know about in KC but the out of town delivery people get paid pretty good. I dropped the Star partly because of price and the other was how it was delivered. They made it clear that they were not a small town paper and didn't have time to porch papers. I was good with that. I drew the line when I ask the delivery person to put it in plastic when the weather was looking bad and to please not pop it into a snow drift or right in front on my eve discharge spout. That was apparently to difficult of a task for them.

Fred Whitehead Jr. 6 years, 2 months ago

I used to work for the Daily Oklahoman when I was in high school, rode a bicycle over two paper routes in my home town and if I did not "porch" every paper I was charged a fine for not providing service. Now this bloody news rag has the gall to determine that good service is provided for a fee. What a crock!! But I guess in an age where receiving service for anything is declining, where being treated like a valuble customer has become a strain on your enterprise, this is to be expected. The greedy jerks that own and run this bucolic excuse for a news source just seem to not get the picture why they are losing customers will be the losers. I have no intention of paying extra for such damned foolishness and greedyness, and if I did not need some newsprint to wrap fish and line the cat box, I would cancel my subscription. Wait, there are those misguided companies that leave their folled up newspring ads in the driveway, maybe I would get enough scrap newsprint from them.

And the "tip" to the carrier noted in every bill will be left blank hereafter.

deec 6 years, 2 months ago

There is also all the free papers, like the Pitch, advertising houses for sale, the coupon booklets, etc for free sources of paper.

deec 6 years, 2 months ago

Maybe they're intentionally bankrupting the company so it can be sold to some multinational propaganda firm, and then " this writer" can go ahead and take that P.R. job with the Kochs.

workinghard 6 years, 2 months ago

"Front porch service came with "paper boys" walking from home to home during the early morning hours." Reminds me of something that happened once when the paper boys also collected the money every month. They were the ones that told you about any price increases. Our paper boy told us the price had gone up $.25 a month and for the next year that is what I paid. Then we got a new paper boy and when he collected that month it was $.25 cents less. I called the LJW and found out that the price was $.25 less. The kid had been scamming his customers. All I got was a "too bad".

Pastor_Bedtime 6 years, 2 months ago

What a complete failure in customer service. Way to go the extra mile for your loyal customer base LJW. Makes New Coke look like a brilliant idea.

headdoctor 6 years, 2 months ago

Customer service became an oxymoron in the 1990's for many companies and it has went down hill from there. I laugh when I here the various marketing attempts claiming world class customer service. They have no clue that their customers decide if they are world class. Not their PR department.

Pamela Shanks 6 years, 2 months ago

We cancelled our subscription after over 20 years this month. We had "managers" doing our route this month. While our paper carrier always put it on the porch, the mangers threw it in the driveway. Additionally, we were skipped multiple days in our month of manger delivery. When I called to complain, there was no resolution. Why would I get a reduced level of customer service from "mangers?" What kind of example does that set? The end came with the note requiring the additional fee to get it on the porch. Why would I pay for that when I wasn't able to get it anyway for over a month?
We took the KC Star special and will see how that goes for 6 months. In this day and age of the demise of print newspapers, you would think that the one thing they can easily control, delivery, would be their top priority. This is a customer service business, something the LJW managerial staff obviously does not understand.

chocolateplease 6 years, 2 months ago

There is also a HUGE DELAY, EVERY SINGLE WEEK for the Wednesday inserts for people who do not subscribe. I understand (maybe mistakenly?) that the LJWorld has the contract for delivering these (sale advertisements, mainly, plus some classifieds). However, they seldom arrive before late Wednesday night or Thursday, well after the start of most of the sales being advertised. It's a weekly disappointlment that leaves a bad impression with us.

Jean Robart 6 years, 2 months ago

Where I live, the ads came in the mail on Wednesday when i didn't get the paper. Wednesday afternoon was pretty good.

ksgardener 6 years, 2 months ago

This is breaking news? Can't wait for the updates when the story is fully broke....

Jill Jevens 6 years, 2 months ago

This is a big disappointment to me. I scan the Journal World every morning (I personally think the paper version is easier to scan quickly because you can see those first few paragraphs without click, click, and click) and I often reference items I see in it with my students. Also, I support the Newspapers in Education program. It seems to me that the regular subscription price is a pretty good deal for THEM considering the role I play in encouraging others to pay attention to the news they provide, in print AND online. I have looked around my yard this morning, and I don't see a newspaper. I have not, yet, checked under my vehicle. If it's there, which sounds like it's possible considering the - intentionally? - abysmal delivery others have experienced, this may take me to my breaking point. After the recent $5 announcement and yesterday's Koch editorial (which forgot to mention how they would like to see me FAIL as a teacher so they can claim public education doesn't work and begin to turn a profit on the minds of children) this may be it. I, too, tried to call to make my inquiry, but no one at this BUSINESS is answering the phones. This is either gross mismanagement or an intentional effort to disable the hard copy business. Either way, this is a huge disappointment for me.

tir 6 years, 2 months ago

Mine used to end up on the PORCH ROOF a lot, when it wasn't in the bushes, or the neighbor's yard, or wasn't delivered at all. That is why I stopped subscribing to the print edition. I still go out and buy a copy of the Sunday paper for the ads, but now that Dillons and Kwik Trip are charging tax on them I may stop doing that as well.

Fred Whitehead Jr. 6 years, 2 months ago

Interesting. All these complaints against the new "service" policy noted here, but not one response from the people at the JW. Funny that when something that can possibly cast bad "press" on the JW, one of the worker ants is on this forum defending or lauding the issues. And if there is a sex crime, the self-righteous minions of the press are declaring that they will not reveal the name of the offender until they are charged. Every other media outlet in the area has already beat them to the draw on this one. But basketball, you get 10 pounds of blathering opinion and "news" about the local basketball team.

What a way to run a railroad!!

Terry Sexton 6 years, 2 months ago

I'm thinking about paying the extra fin just to piss off my delivery guy. 16 years at this location, I had no clue he even knew what a porch looked like. Always an adventure looking for the paper. He a good guy, though. I tip him once in a while.

bmoody51 6 years, 2 months ago

37 years...that's how long we subscribed to the JW. It has always been delivered on the porch. This morning it was in the city right-of-way. The only thing the JW has to offer over any other newspaper is service, and I feel like I've been serviced all much the same way a bull services a heifer. When I called the number posted 2 minutes after the posting, nobody answered. I called to cancel after 37 years. Quite frankly, I hope other people follow suit. Customer service has become a thing of the past.

Christine Pennewell Davis 6 years, 2 months ago

went to gas station and bought a paper and no sunday comics wth??

RoeDapple 6 years, 2 months ago

How long until the LJW is printed by the KC Star? Topeka CJ will be printed by KC Star beginning May 14, 2012 . . .

irvan moore 6 years, 2 months ago

it's about 2pm and we still don't have our paper, nobody answered their phone, i will be down there tomorrow to ask for the paper i didn't get and to cancel a 20 plus year subscription, screw em., just like they did us

kcwarpony 6 years, 2 months ago

My mother told me about the $5 delivery charge on Friday. Unbelievable. She said it was not being billed with the paper subscription but being billed separately. I thought that was strange.


Congrats LJW! You've just made my list of Lawrence businesses who take advantage of the elderly. At least that's how you made she feel...and after being a loyal customer for over fifty years no less...

bmoody51 6 years, 2 months ago

My wife had a thought: perhaps the reason the paper is not being delivered is because the JW fired a bunch of carriers. What about that, JW?

irvan moore 6 years, 2 months ago

4:20 pm, no paper? not doing a very good job resolving

slvrntrt 6 years, 2 months ago

A charge to maintain current service is just silly.

If they need more money, can't they just increase the cost of the paper?

budwhysir 6 years, 2 months ago

once being a carrier myself, I have to ponder the question if the carriers will see any of the $5.00 for putting your paper on the porch. May not be that they fired all the carriers, maybe they are all on strike due to the $3.66 gas prices and are not allowing the printer to make another $5.00 per customer for thier hard work. just a thought, Im as dumb as the next guy

budwhysir 6 years, 2 months ago

I just paid 5.00 more a month for my internet speed. sat down to read the paper and didnt even have to open my front door. Now if I can just keep from complaining, my day will be complete.

RoeDapple 6 years, 2 months ago

Back in '65 a neighbors dog would snap, bark and bite at me when I pedaled by. It would also chase after me in my '55 Chevy when I made the corner by it's yard. One day it got the full force of my door slammed against it as I past. It never chased me again, bike or car. Just sat on their porch and eyeballed me as I drove by.

bad_dog 6 years, 2 months ago

Any significance in the dog attacking your "left" calf?

deec 6 years, 2 months ago

So...did you folks ever get your papers? Inquiring minds want to know. :)

ladybug1 6 years, 2 months ago

I, too, am dropping my subscription. Our paper has always been delivered to our front porch and the last two mornings it's been out on the sidewalk -- right in the path of all of the kids going to school. I refuse to pay more to keep what has been our current level of service for years. Our carrier uses our yard as a short cut to go around the block. Perhaps I should charge LJW $5.00 for use of our yard.

tomatogrower 6 years, 2 months ago

If I thought that the $5.00 was going directly to the carrier, instead of in an already rich man's pockets, I wouldn't mind paying it. Where is the money going, LJ World. Why the change. We're thinking about dropping the paper all together. Is that the plan?

headdoctor 6 years, 2 months ago

Second morning of figuring out where the paper was thrown. They were not answering the phones at first again this morning. At this point I don't even care what their excuses are. I cancelled my subscription effective immediately when I did get through.

johnwoods 6 years, 2 months ago

Where was this "Front Porch" policy advertised? Reading these comments was this first I had heard of a change. The paper has been thrown on my front porch for the last 29 years. Sunday it was at the end of my drive, almost in the street. On Monday morning it was in my backyard!

jimmyjms 6 years, 2 months ago

An additional $5 to get poorly-reasoned pro-Koch op-ed pieces delivered to my actual door? Nope. Dropping the subscription today.

JayCat_67 6 years, 2 months ago

I delivered for quite awhile too, and with the cost of gas, the way most of the routes are set up, delivering to the porch would cost more as the carrier would have to pull into the driveway, get out, toss to the porch and get back in. I figured out early on that it was better to grab an armload of papers and run. When my wife came along, she'd drive ahead a block or two ahead and fold more papers. It worked great. We'd get done faster, I could deliver where the customer wanted, and I lost a lot of weight. Honestly, if I were still delivering, I'd probably just keep delivering the way I did. And for those of you who tipped at Christmas and throughout the year, Thank You!

tomatogrower 6 years, 2 months ago

Thanks a lot. And if the $5.00 was going to those carriers, I wouldn't mind paying it.

tourmalane 6 years, 2 months ago

A great number of the people who take the paper version of the LJW are getting on in years .Having to go out to the curb for the paper, which was late again this mornning, is just another added burden. The KC Star is cheaper than the LJW and has more news. Back "in the day" the paper came out in the afternoon so the carriers didn't have to go around and throw the paper in the dark.

Alex Parker 6 years, 2 months ago

All, the entire $5 for porch delivery is going to the carriers.

Mo Oelschlaeger 6 years, 2 months ago

I was advised by the JW Circulation department this morning that the $5 charge for "porch" service was announced on one of those blasted, annoying stickers they put on the front of the paper once in awhile. Seriously? You would have thought they would have put an announcement in the bill. And, the customer service rep had the gall to ask me if I still wanted my Sunday paper I didn't get yesterday. NOOOOOOO, I just called to chitchat. We'll see if it's waiting for me when I get home.

LadyJ 6 years, 2 months ago

Just a note to those that cancel their subscription, you should tell them to put you on a no call list. They will keep calling you with offers if you start again. They got me to try a 10 day free trial after I had quit for a year because of lousy service. Six days into the trial I had only gotten three of them. I called and told them not to bother with the last four days.

Terry Sexton 6 years, 2 months ago

How many subscribers on the average LJW route these days? A carrier could pick up a decent increase in wages. The paper isn't prohibitively expensive in most cases, so management should've had the stones to raise it a fin across the board & mandate porch delivery. Raise the price AND the service. When I was a snot noser bikin' my route in the Beaver Cleaver days, if we didn't get it delivered 'zactly however Mrs. so&so wanted it, we heard about it big-time from the circulation manager.

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