TSA blog encourages travelers’ complaints
The name alone oozes suspense: “Evolution of Security,” and the tagline adds a special thrilling kick: “Terrorists Evolve. Threats Evolve. Security Must Stay Ahead. You Play A Part.” It’s not often that the federal government invites people to air their grievances. But the Transportation Security Administration is welcoming people to complain, criticize and question TSA operations on its “Evolution of Security” blog, which went live Jan. 30. A TSA blogger team reads all of the comments and posts almost all of them, no matter how harsh or how cranky the poster. The blog’s goal is to help TSA connect with passengers, says Christopher White, a TSA spokesman and a blogger. White and several others post four or five times a week with few editorial constraints. Find the blog at www.tsa.gov/blog.

