Business

Business

Zombie debt’ won’t die

More old loans coming back to haunt consumers

March 3, 2008

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Kim Mullen cut up all her credit cards after she filed for bankruptcy in 1993. Since then, the Levittown, N.Y., resident has received a good credit rating. But in December, a debt collector contacted her, saying she had an unpaid card balance of $5,655 from 1992. With interest, the letter stated, the debt had grown to $19,400.

Kim Mullen cut up all her credit cards after she filed for bankruptcy in 1993. Since then, the Levittown, N.Y., resident has received a good credit rating. But in December, a debt collector contacted her, saying she had an unpaid card balance of $5,655 from 1992. With interest, the letter stated, the debt had grown to $19,400.

After Kim Mullen filed for bankruptcy in 1993, she cut up all her credit cards in her lawyer's office. Since then, she has managed to obtain a good credit rating.

But in December, a debt collector contacted her, saying she had an unpaid card balance of $5,655 from 1992. With interest, the letter claimed, the debt had grown to $19,400.

As old debt seems to rise from the dead, it's taken on a name - "zombie debt." And in recent years, more and more such debt is coming back to haunt consumers, according to their advocates and lawyers who specialize in debt.

Mullen, 46, says she doesn't remember the debt and has challenged it. Others who have received such notices say the purported old debts are a result of identity theft.

Many credit card companies have started selling delinquent accounts to collectors to boost quarterly earnings, according to a report by Kaulkin Ginsberg, a Rockville, Md.-based adviser on debt collection.

The collectors then resell some of that debt to other collection agencies, accounting for $100 billion in credit card debt sold annually, according to the March 2006 report.

Finding help

"Zombie debt is definitely an issue on Long Island," said Joseph Mauro, a consumer lawyer specializing in debt-collection issues.

Nassau/Suffolk Law Services, a nonprofit civil legal services program for the poor, launched a clinic in December to help military personnel and low-income consumers facing debt-collection lawsuits, many of which involve old debt, said Mauro, who obtained a private donation for the project.

Mullen said the letter from NCO Financial Systems, based in Horsham, Pa., transported her to her long-ago financial troubles. Now, "I take sleeping pills, which I never did," she said. "When I do get sleep, I wake up wide awake - like I jump up."

Experts say Mullen's financial recovery made her more likely to face demands for the old debt because collection agencies target debtors in good financial shape who are more likely to pay, said Jacob Silver, a bankruptcy and debt collection attorney.

Though collection agencies can't legally contact consumers for debts included in a bankruptcy, experts said sometimes agencies might not know about the bankruptcy, which is removed from credit reports after seven years.

Birth of the zombie

Zombie debt has its origins in the 1990s, when credit-card companies sought to maximize interest payments by offering cards to customers with a history of carrying balances from month to month, said Brian Bromberg, a lawyer who represents consumers dealing with debt collectors.

When cardholders defaulted, banks would sell the debt to collectors. If those agencies couldn't collect, they resold the debt to another company, which might resell it yet again.

When the debt became more than a decade old, it might have been sold for pennies on the dollar, with a successful collector making big profit. At a penny on a dollar, for example, a $10,000 debt would cost a collector just $100. So even if the collector managed to get paid just a few hundred dollars of that debt, the profit margin would be substantial.

That doesn't make it easy for the consumer, who might have disputed the debt with one agency but, once the debt is resold, gets even more calls and letters trying to collect.

The consumer does have protection: Six years after a debt goes into default, the collector no longer can sue to collect. And after seven years, the debt can't be shown on a consumer's credit report.

Legal efforts to collect

But efforts to collect old debt are legal, as long as the collector doesn't threaten to sue or report the debt to a credit agency.

When NCO contacted Mullen, she said, she didn't recognize the credit-card account number. But she knew her rights - and sent NCO a letter disputing the debt.

Experts say account numbers and even bank names on old debt can change.

One expert said the industry is working to make sure creditors include documentation when selling debt. But Mullen said that when she demanded proof of the debt, NCO didn't provide it.

NCO, in turn, sent her a letter stating she had agreed to pay and that the company would accept $5,655 principal as payment in full, with interest waived. She then sent NCO a cease-and-desist letter.

Such a demand of partial payment is common, experts say, because if payment is made, collectors assert that the statute of limitations has started ticking again, allowing the agency to threaten a lawsuit.

But lawyers say the law is unclear on whether making a payment can revive old debt.

Brian Callahan, vice president of financial reporting for NCO, said he couldn't discuss Mullen's situation. He also wouldn't comment on whether NCO obtains documentation. Callahan did say that about two-thirds of NCO's revenue comes from collecting on behalf of clients.

Collecting debt has been a billion-dollar business for NCO, the country's largest debt-collection agency.

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