April 6, 2008
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Linda Cullinan is more than pleased to see her company emblazoning piles of its credit cards with big, bright, crimson-and-blue Jayhawks.
"We're very proud," said Cullinan, an Intrust Bank vice president and marketing manager for its credit-, check- and gift-card operations. "And it's going very well. The bank would not have entered into such a relationship if we didn't think it was a great fit for the Midwest, for the values and principles that the bank holds, and the KU alumni - and, by proxy - the KU, university environment.
"It's very well received, it's very popular and certainly - around times like this when Big Jay is marching to the Final Four - it's very exciting."
But such relationships - even long-standing partnerships, such as that formed by Intrust with the Alumni Association in 1987 - are facing criticism from lawmakers, consumer advocates and others who fear that college students and others connected to the schools are falling prey to credit businesses that rely on hooking new customers and letting them run with the line for years, never to cut loose.
"Campus credit-card marketing is simply out of control," said Ed Mierzwinski, consumer program director for the U.S. Public Interest Research Group, which has been critical of such marketing efforts. "At tables on and off campus, on your phone and in your mail, there's a credit card company making a pitch to get into your wallet, even if you cannot afford to pay the bill."
Jill Docking, a KU graduate and member of the Kansas Board of Regents, sees both sides of the issue. But she also understands reality.
Lesson one: Learn
Banks and other issuers of credit cards aren't about to stop looking for new customers, she said, and college students and others show no signs of shying away from financial products seen as meeting their needs.
The only real option, she said - and this is her personal view, not necessarily as a member of the regents - is that college students simply need to be educated in the real-world benefits, drawbacks and consequences of using credit.
"People say there shouldn't be any credit cards on campus. That's a little bit naive," said Docking, who works as a vice president for investments at Wachovia in Wichita, and is president of the Financial Fitness Foundation, a nonprofit organization she founded to promote financial literacy in the state. "They're getting applications in the mail. They're getting them in high school.
"What we ought to be thinking about, as a state, is teaching kids the ramifications of using a credit card, and making them understand that if they do, then they'll know how to use it in a responsible way."
Docking hopes to take a similar message to Washington later this month, when she is scheduled to testify about financial literacy in America before the House Financial Services Committee. Instead of looking at kids as victims, she said, officials need to help young people help themselves by empowering them with information.
"You will never stop companies from bringing (credit-card offers) to the kids, unless you give up capitalism in the United States of America," Docking said. "And I don't think you can get that accomplished."
Lower lines
Cullinan said that Intrust conducts its affinity-card program with the highest of standards. Students who sign on for Jayhawk-emblazoned credit cards, for example, are granted credit lines that are "considerably lower" than the general population.
"We take very seriously our lending to students, and believe it's really very much an education process," she said, noting that monthly statements for such accounts include tips for budgeting, or how an item purchased on sale today might not be such a value if it's still being paid off 10 months later. "We want them to be successful credit card customers. That means starting them out on lower lines, so they can't let that spending get away from them."
In a study conducted for the Public Interest Research Group, 66 percent of college students reported that they had at least one credit card.
For students paying their credit bills without help from home, just under half reported carrying balances from month to month.
Seniors responsible for their own credit cards carried $2,623 in debt, compared with $1,301 for freshmen, according to the study.
Docking said those numbers actually were encouraging, considering the relative lack of financial education that students receive. That's why programs, such as KU's new financial literacy course - one offered through the School of Business - offer so much promise.
Students are supposed to enter the "real world" equipped with knowledge to be successful, she said. Understanding how to manage one's financial affairs - from bank accounts to life insurance to retirement savings and, yes, credit cards - is essential for anyone to succeed.
Financial training
Teaching students while they're still on campus is an optimal situation, she said, because so many can be reached at once and while many still have their minds open to worthwhile advice.
"If they're financially illiterate, as most parents seem to be, then we need to train them to understand it," Docking said.
Todd Cohen, a KU spokesman, said that the financial literacy course was among many changes over the years that are intended to help students succeed, both in and out of the classroom.
During new student orientation, participants are informed about the perils of debt and advised about counseling services available for those who may end up dealing with financial struggles.
Also, credit companies no longer can market directly to students during the first three weeks of a semester, and booths set up on campus must be sponsored in partnership with a student organization, Cohen said.
Credit companies also are prohibited from placing advertisements or applications in bags at the student bookstores.
"You won't get those solicitations when you buy your books," Cohen said.
Intrust, which has a contract to use the Jayhawk on its cards through a contract with the KU Alumni Association, hopes to continue the relationship for the long term.
And officials with the alumni association are pleased with the relationship, noting that the vast majority of such cards are carried by alumni, friends and supporters of the university.
A very small percentage find their way into the wallets of present KU students, said Jennifer Sanner, the association's senior vice president for communications. And those that do have plenty of support.
"They're very scrupulous about how they approach students," Sanner said.
Cullinan - whose bank's affinity programs also include cards for Kansas State, Emporia State, Wichita State and Washburn universities - said Intrust would continue to do all it could to help students grow into solid financial citizens.
"We very much embrace the educational aspect of students having cards," she said. "We are looking for long-term relationships. The smarter the consumers are about their products, the happier they'll be and remain long-term customers."
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6 April 2008
at 1:46 a.m.
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toe (Anonymous) says…
“We take very seriously our lending to students, and believe it's really very much an education process,” This is not teaching anyone about credit. It is about access to a credit market of kids that do not have a clue on how to control spending. They should not be on campus at all. You won't see Jayhawk cigarettes, and you should not have Jayhawk credit cards. There is nothing fun about credit.
6 April 2008
at 1:38 p.m.
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Sigmund (Anonymous) says…
I was going to hold my tongue on this, but I couldn't help myself. Jill Docking, a “vice president for investments at Wachovia” criticizing Intrust for offering Jayhawk branded credit cards is more than a little disingenuous. Wachovia itself has increasingly come under criticism for its practices in the mortgage markets. Not only do their “Pick-A-Payment” home loans carry higher rates and higher delinquencies than traditional mortgages particularly in highly speculative markets like California, they allow the borrower the option of paying interest only and forgoing paying any principle which generates even more interest to be paid in the future. In one example Wachovia's full principal and interest payment option had a rate of 6.85 percent, when a regular 30-year fixed rate at the time had a 5.5 percent rate. “Wachovia has required its loan officers to sell a minimum number of Pick-A-Payment, traditional and other loans or face discipline, including termination, according to interviews and documents. A training script obtained by the Observer tells loan officers, known as mortgage consultants, how to sell Pick-A-Payment loans, including empathizing with customers' cash flow problems.”http://www.newsobserver.com/business/story/1019504.html”Wachovia mortgage program stirs concerns”When according to the article only half of the college students carry credit card balance month-to-month and those freshman who do carry a balance it is less than half that of seniors, it is not immediately clear that college students are not educated or are being particularly irresponsible in their use of credit cards. If the college students I know are a fair representation, government student loans are far more of a burden on graduates and it is the Universities who are benefiting by burdening their graduates with $30,000 - $40,000 in student loan debt.For those students who need an education in credit I will pass along the advice I got from my grandfather who said “It is better to collect interest than to pay it.” For Jill Docking, vice president for investments at Wachovia, I suggest she first reform her companies lending practices before criticizing others. In particular she can help “most parents” that are “financially illiterate”, and “train them” to avoid Wachoivia's own products.
6 April 2008
at 1:40 p.m.
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Sigmund (Anonymous) says…
As Ms. Docking is a prominent Democratic bigwig I would urge her when she testifies in front of the House Financial Services Committee that she features the words of George McGovern (yes, that George McGovern).”Under the guise of protecting us from ourselves, the Right and the Left are becoming ever more aggressive in regulating behavior. Much paternalist scrutiny has recently centered on personal economics, including calls to regulate subprime mortgages.”“The real question for policy-makers is how to protect those worthy borrowers who are struggling, without throwing out a system that works fine for the majority of its users (all of whom have freely chosen to use it). If the tub is more baby than bathwater, we should think twice about dumping everything out.”http://www.ocregister.com/opinion/people-lending-insurance-1999094-payday-state”George McGovern: Beware of creeping economic paternalism”