FEMA repairing its reputation in Greensburg

Federal agency applying lessons learned from Katrina in Kansas town wiped out by tornado

Marsha Beltz accompanies her nephew, Joseph Looney, 3, in the Federal Emergency Management Agency trailer park where they live in Greensburg. Residents of the tornado-ravaged town have mostly praise for FEMA.

Barbara Crotts talks Thursday about the May 4 tornado that damaged her home in Greensburg. Crotts' uninsured home was among the few salvageable in the community and she is rebuilding in part with FEMA assistance.

? Around Greensburg at least, FEMA is not a dirty word.

Four months after a twister practically obliterated the town, killing 10 people and leaving hundreds homeless, many folks have nothing but good things to say about the federal agency that was lambasted as spectacularly inept and clueless following Hurricane Katrina in New Orleans.

“It was important they were here so quick,” said City Manager Steve Hewitt.

Eager to improve its image and apply the lessons of Katrina, the Federal Emergency Management Agency moved fast after the May 4 tornado, sending 300 workers and as many mobile homes to the town of 1,500.

Not only that, but FEMA announced it would cover 100 percent of the town’s cleanup costs – a concession made after the storm robbed Greensburg of nearly all of its tax-generating businesses and homes. The agency usually covers only 75 percent, with state and local governments making up the rest. FEMA is paying for 90 percent of the Katrina cleanup.

More than 60 FEMA workers remain in Greensburg, and the agency has been busy writing checks. The agency so far has spent $7.6 million in Greensburg for housing assistance, plus $1.5 million for other resident needs and almost $10 million to help fix infrastructure.

About 750 residents are left in Greensburg, more than 500 of them living in what residents call “Femaville” – about 200 FEMA mobile homes arranged in neat rows on the outskirts of town, where children play in the newly paved streets.

FEMA regional administrator Dick Hainje worked for several months with the agency down in the Gulf Coast during Katrina and brought home some of the lessons learned from it, including the importance of moving supplies quickly into place.

“That was kind of a lesson the whole world learned – to be a little more self-sufficient when you arrive at a disaster scene,” Hainje said from his office in Kansas City, Mo.

He also knew how devastating a disaster can be to the local government and infrastructure.

“I was prepared when I went to Greensburg for there to be absolutely nothing to eat, no place to get gas, no place to sleep, no place to pick up fresh batteries for a flashlight,” he said.

Greensburg residents are thankful for the temporary homes and millions in aid.

Harold Clark, 89, moved into one of the FEMA homes with his 58-year-old son, Jon, six weeks ago. The men were impressed to find it came furnished complete with linens, blankets, dishes and even cutlery. They will be able to live here for 18 months while they rebuild their lives.

They got their mobile home a day after they called FEMA to ask for one.

And FEMA was just as quick to respond when they called to ask that handicapped-accessible bars be installed in the shower. The agency not only put in the bars but installed a hand-held shower and brought a stool for him to use in it.

Clark pointed across the street to another trailer with a wheelchair ramp installed, saying FEMA put that in for the woman who lived in it after she went to the hospital.

“Everybody is so glad to be alive – that is part of it,” Clark said. “When you see that kind of devastation, it is hard to complain.”

Across town in the ruins of her old neighborhood, Barbara Crotts checked on the progress of the repair of her house. Crotts, 76, had no insurance when the tornado hit. She got a check from FEMA right away, she said.

Crotts is grateful for the money – enough money, she said, to pay for a new roof and rebuild the wall that the tornado knocked down.

School Superintendent Darin Headrick, whose home was destroyed, too, conceded that the Greensburg disaster was “a whole lot more manageable” than Katrina.

“We are a town of 1,500. Our city limits are a mile by a mile. We are not a 300- or 400-mile coastline that has millions of displaced people,” Headrick said.