Resident confused about Westar policy
Electric company says replacing exposed wire is homeowner's responsibility
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Brenda Skeffington said she has been going back and forth with Westar Energy Inc. for more than a year about an exposed wire leading to her house.
“The guy from Westar who came out (last week) said it looks bad, but it’s not dangerous,” said Skeffington, 688 E. 1450 Road.
But she suspects otherwise.
When Skeffington comes home from work, it’s not uncommon for her to find all the electric clocks blinking because there has been a short outage.
And Skeffington said that several times Westar has told her replacing the wire would be her responsibility, although the last person she spoke with indicated it was Westar’s responsibility but the company wouldn’t change it anytime soon.
Erin Dehn, a spokeswoman for Westar, checked into the matter and said it doesn’t appear there is any danger.
Dehn said Skeffington has an older line that is coated with a rough substance that may look different.
“It’s not a danger to customers. It’s only a design difference,” she said.
But, she said, if eventually the line does need to be replaced, it will be Skeffington’s responsibility to pay for it.
“We are responsible for the pole and the service cable that brings electricity to her. The meter loop, which connects the service cable to the homeowner’s service, is the homeowner’s responsibility,” Dehn said.
Skeffington said she is skeptical.
“I’ve talked to numerous people over at Westar” and received different answers, she said.
At one point, she said, an employee at Westar wondered if the line belonged to another company.