Secret shoppers soon will show up at local businesses, checking to see how friendly they are to the elderly.
The Jayhawk Area Agency on Aging Inc. will use volunteers to shop local businesses as a part of its Elder Friendly business certification process, the agency announced last week.
The evaluators will review telephone etiquette, customer service and building layout, and access, the agency said. If a business is certified, it will receive a decal to place in its window showing customers it is elder-friendly.
The agency is looking for volunteers to serve as evaluators to "shop" local businesses.
The program, founded in Oregon by the Elders in Action of Portland, has been available for license in other communities since 1999.