Archive for Friday, August 3, 2007

Crown Toyota receives President’s Award

August 3, 2007

Advertisement

Crown Toyota, Lawrence, is a winner of the 2006 Toyota Motor Sales President's Award and will be recognized in an advertisement in local subscriber copies of the Aug. 20 issue of Time Magazine.

The award is given to dealerships that demonstrate a commitment to maintaining Toyota's standards for customer satisfaction and excel in product delivery and customer care. Crown Toyota also has been recognized for ongoing community support with the Assists Foundation.

Comments

Eric Neuteboom 7 years, 11 months ago

Disagree consumer. I've never had a bad experience there, and they always treat us fairly. Every time I go in there they know me by name, know my truck, and think to ask about my fiancee's Scion. As far as customer service in Lawrence goes, they're as good as it gets!

hugedell 7 years, 11 months ago

I agree with the first post. My wife and I bought a used vehicle from Crown two months ago. The negotiations, financing, etc. prior to the purchase was satisfactory. However, once we signed the papers things went south. We paid to have a hitch installed, and it was done poorly, causing the muffler to rattle and hum. Additionally, we found out that the vehicle's tow capacity was less than half of what the salesperson represented to us. For three weeks we haggled with our salesperson, having trouble all along getting a hold of him. He refused to take any responsibility and farmed us out on Sunflower Rentals who had installed it. They said they couldn't fix it. We again had trouble contacting the salseperson and had to go up to the manager, who also did not take responsibility. The process has been terrible and the end sum was that they would try to fix it, and if they couldn't they would remove the hitch and refund us $150 or the $335 we paid for parts and installation - despite the fact that it was all the fault of Crown and Sunflower. Customer service continues despite signing the papers, in my opinion - particularly when the salesperson tells you to call anytime with any problems. I would highly discourage people from going to Crown if they care about what happens after they purchase the car. If problems arise, you're likely to run into a brick wall. Miles Schnaer needs to change things.

monkeyhawk 7 years, 11 months ago

Congrats to Crown! A huge part of the reason we are a three Toyota family, and will probably never buy any other make.

Keep up the good work.

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