To the editor:
As the owners of Royal Crest Lanes, we truly regret that Karen A. Couch had an unpleasant experience in our establishment on Jan. 4 ("Bad experience," Jan. 9 Public Forum).
Without commenting on the specifics of her complaints, we wish she had asked to see a manager the day she experienced difficulties. We strive to provide a clean, polite atmosphere where all of our customers can have a good time.
We would have liked the opportunity to address Ms. Couch's concerns and take any corrective actions necessary right then. Nevertheless, since publication of her letter, we have taken steps to ensure that the problems she encountered with our employee do not occur again.
Further, we would like to assure her that while equipment does sometimes break down, we do regularly maintain our lanes. It would be foolhardy for us not to. We also constantly inspect our facilities to keep them clean and safe for all our customers.
We do, however, also rely on our customers to advise us when there are problems. We can't bowl on every lane, and unforeseen problems do occur. When problems are reported to management, they are addressed immediately. We believe that is the only responsible way to run a business.
Larry Burton, president,
Wayne Martin, vice president,
Royal Crest Lanes,