On the money
Frustrated with a holiday gift that doesn’t operate properly? While manufacturers and retail outlets stand behind their products with repair or return policies, some do not. When this happens, the best thing to do is consult the Internet.
Several Web sites that warn consumers about faulty products and offer advice on how to file a complaint. Here are a few:
Better Business Bureau
www.bbbonline.org/consumer/complaint.asp
Will act on a consumer’s behalf in specific complaint situations.
ConsumerAffairs.Com
Contains consumer news, complaint forms and product recall notices.
The Consumer Law Page
consumerlawpage.com/article/complain.shtml
Details how to go about filing a product complaint.
U.S. Consumer Product Safety Commission
Report problems with unsafe products.