Gripping impression

A few tips on etiquette can help employees make a :gripping impression

Put your name tag on your right shoulder. Ladies, don’t let it hang on that lanyard. Think about where people have to look to see your name!

Make sure those business cards aren’t stained a dull brown around the edges after hanging out in your wallet for so long.

Never, ever drink after a toast in honor of you.

And let’s see that handshake: No limp fish, please.

These are the lessons being taught to some of today’s newer employees, whose technical skills are top-notch but whose interpersonal and etiquette skills might be a bit lacking. Law firms, government contractors, public relations firms and nonprofit groups all are hiring consultants to give their newbies – and their long-timers – a lesson or two.

“Think about it: They’ve spent most of their lives behind a computer, text-messaging and using iPods,” Pamela Eyring, owner and director of the Protocol School of Washington, said of young workers. “Though they are technically brilliant, they need practice assimilating into the work force.”

And so, on a recent day, Eyring led a group of summer associates – the law-firm version of interns – at Latham and Watkins in New York in a few lessons that won’t be on the bar exam but are perhaps just as important as their legal skills.

On a typical training day, Eyring goes through the proper handshake method. (Use the full web, she explains; no finger crushing.) She demonstrates in front of the class and then entertains her students with slides of the correct and incorrect ways to shake hands: the bone crusher, the limp fish and the politician (when the shaker grabs the shakee’s hand with both paws and then pumps).

Crib sheet for social graces

Pamela Eyring, owner and director of the Protocol School of Washington, has etiquette tips for new and longtime workers who might want to brush up on the ways of the workplace:
¢ Dress: When people dress too casually, they tend to behave more casually. Wearing inappropriate clothing at work could sabotage a career.
¢ Telephone etiquette: When leaving a message, state your first and last name, company, time, date, quick purpose of your call, and telephone number. Refrain from leaving too much detail on the recording – you could get cut off.
¢ Personal cell phones: They are considered rude and annoying when the ring tone is on and interrupting business. Keep them on vibrate to avoid disrupting meetings or your colleagues.
¢ E-mails: People receive hundreds of e-mails a week. State a clear purpose in the subject line. Keep content focused and to the point. When receiving an e-mail that has been sent out to a group, do not “respond to all” to share your thanks.
– The Washington Post

She tutors them in the ways of networking, such as how to enter a group conversation and – better yet – how to get out of one.

Eyring takes many classes to a restaurant to discuss business-lunch etiquette. It’s not just about which fork to use, Eyring said. “We’ve seen college graduates stab at a chicken, pull it up to their mouth and eat it off the fork.”

Diana Norman, an administrative officer of protocol at NASA Johnson Space Center in Houston, said that when she was asked to take on “protocol” duties she didn’t even know what that meant. Her job would consist of greeting military personnel and astronauts and setting up events. So she was sent to class to understand the ins and outs of seating people when hosting a dinner, shaking hands and addressing the many military people who come through her workplace.

Because she thought she benefited so much from the class, she brought Eyring to NASA to teach etiquette to new employees. “Even when I was a secretary, I knew when it was appropriate to interrupt and when it wasn’t,” she said. “But when I took the protocol role on, there were certain things I wasn’t sure how to handle or react to.” She knew other employees probably felt the same.

The biggest point Norman wanted Eyring to make? About the dress code. “In our twenties, we all think we look just as cute as could be,” Norman said. The etiquette class explained that maybe that extra makeup and tons of jewelry are not office-appropriate.

Many organizations recognize that employees who have been around awhile benefit from such seminars, too. Erica Noble, an account supervisor with District of Columbia public-relations firm Edelman, heads a committee that organizes activities to enrich work life. She hired the Protocol School to offer a seminar to employees.

The program had standing-room-only attendance.

“On any given day, anyone in our office could be called on to work with CEOs, heads of states, Fortune 500 companies,” Noble said. “This was an opportunity for everyone to brush up on etiquette.”