WOW internet experiences service disruption for second straight day; fiber repaired Sunday night

WOW's headquarters at 1 Riverfront Plaza are pictured in this Journal-World file photo.

WOW internet was once again experiencing a widespread service outage Sunday.

However, at 9 p.m. Sunday, the company tweeted via its customer service account, @WOWCare, that the fiber cut that caused the outage had been repaired and service should be returning to normal.

At about 3:30 p.m. Sunday, Debra Schmidt, WOW assistant manager for the Lawrence area, said the service disruption appeared to have affected Lawrence and the other communities WOW internet manages out of its Lawrence office. It appeared the source of the outage was the same as that which caused a systemwide four-plus-hour disruption of service Saturday afternoon, she said.

The service disruption was traced to fiber damage that one of the company’s network partners experienced. The Sunday outage lasted approximately seven hours before WOW said online that it was repaired.