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Posts tagged with Business Practices

When was the last time you experienced a bait and switch?

It had been decades since I'd seen Bill Lynch play. I'd stopped going to dances and local performances once I had children and only recently did I fall back in with the 'in' crowd who enjoy meeting and dancing our caloric needs and weekend nights away.

I was excited this past month when I learned Lynch would be coming to town and would perform this past weekend.

I was disappointed however at how a local business used a big name performer such as Lynch for their bait and switch.

Here is what happened. Online tickets were a few dollars more than those purchased direct from the business - which opens daily at three for drinking and ticket purchases. My son is more likely the age group who frequent the establishment, so I sent him in - three days in a row - to get tickets.

The problem was that their computer 'was down' and they couldn't run any tickets off. I wised up and started calling in advance rather than send my son in a fourth or fifth time in the heat. Each time I was told they still had no means to run the tickets off, but the problem would be solved the next day. There was even discussion that they were bringing in another computer specifically for the purpose to run off tickets.

Saturday, the day of the concert, I called and still no tickets had been printed. I expressed concern that the performance would be sold out. I was assured that it would not be and that I could even wait until that evening to purchase my ticket at the $13 fee.

I arrived early to insure getting a ticket and to save seats for additional friends. No one was at the door at that time. At some point I went to get water for our group and the bartender asked me to go get my wristband. I went to the doorman/ticket taker and was surprised when he told me the price was $16. I mentioned all the times I'd tried to purchase tickets. I was referred back to the bartender (perhaps he is a manager). He wasn't interested in how many times I'd attempted to get tickets or that I'd been assured I could purchase them that evening for the original fee. He said they still had to pay for the price of running off the tickets. I asked why they couldn't just f' ing stamp my hand. I got a look that told me if I didn't back down, I'd be escorted from the establishment. I went to buy my ticket. The doorman said, "So you get the $13 price?" I could have lied, but I did not. I told him I was required to pay the $16.

An hour later, I mentioned to a friend in the bathroom what had occurred. Several other women spoke up and said they had the same experience.

My questions: How much extra money did the establishment make by doing this? (there were probably a couple of hundred people there)

How could they say the extra charge for tickets at night cost $3 more than tickets during the day that they never had?

When did they become able to run tickets off?

Is this a common practice used by this establishment?

I would gladly have paid more for a performance by Bill Lynch. The issue wasn't about the price, it was about the practice by the establishment that cost many people time and effort.

Please share your experiences with bait and switch practices.

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