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When was the last time you experienced a bait and switch?


It had been decades since I'd seen Bill Lynch play. I'd stopped going to dances and local performances once I had children and only recently did I fall back in with the 'in' crowd who enjoy meeting and dancing our caloric needs and weekend nights away.

I was excited this past month when I learned Lynch would be coming to town and would perform this past weekend.

I was disappointed however at how a local business used a big name performer such as Lynch for their bait and switch.

Here is what happened. Online tickets were a few dollars more than those purchased direct from the business - which opens daily at three for drinking and ticket purchases. My son is more likely the age group who frequent the establishment, so I sent him in - three days in a row - to get tickets.

The problem was that their computer 'was down' and they couldn't run any tickets off. I wised up and started calling in advance rather than send my son in a fourth or fifth time in the heat. Each time I was told they still had no means to run the tickets off, but the problem would be solved the next day. There was even discussion that they were bringing in another computer specifically for the purpose to run off tickets.

Saturday, the day of the concert, I called and still no tickets had been printed. I expressed concern that the performance would be sold out. I was assured that it would not be and that I could even wait until that evening to purchase my ticket at the $13 fee.

I arrived early to insure getting a ticket and to save seats for additional friends. No one was at the door at that time. At some point I went to get water for our group and the bartender asked me to go get my wristband. I went to the doorman/ticket taker and was surprised when he told me the price was $16. I mentioned all the times I'd tried to purchase tickets. I was referred back to the bartender (perhaps he is a manager). He wasn't interested in how many times I'd attempted to get tickets or that I'd been assured I could purchase them that evening for the original fee. He said they still had to pay for the price of running off the tickets. I asked why they couldn't just f' ing stamp my hand. I got a look that told me if I didn't back down, I'd be escorted from the establishment. I went to buy my ticket. The doorman said, "So you get the $13 price?" I could have lied, but I did not. I told him I was required to pay the $16.

An hour later, I mentioned to a friend in the bathroom what had occurred. Several other women spoke up and said they had the same experience.

My questions: How much extra money did the establishment make by doing this? (there were probably a couple of hundred people there)

How could they say the extra charge for tickets at night cost $3 more than tickets during the day that they never had?

When did they become able to run tickets off?

Is this a common practice used by this establishment?

I would gladly have paid more for a performance by Bill Lynch. The issue wasn't about the price, it was about the practice by the establishment that cost many people time and effort.

Please share your experiences with bait and switch practices.


consumer1 5 years, 11 months ago

I understand where you are coming from Rhonda, if you stand up for yourself, people look at you like you just murdered someone. We have become such a pathetic society, affraid to speak up when we are wronged. I support folks who demand to be treated fairly at the retail level. Our money is our vote. We choose where we spend it, not the retailor's they should provide service.

poppet 5 years, 11 months ago

and that 'retailer' will not be getting any more of my $$$!...i was one of the other ladies in the restroom who, too, had made a couple out of the way trips to buy advance tix, called before the third trip, was given the same line of bs and then 'forced' to pay the extra $3 dollars...imho, i think they didnt like the way ticket sales were going and this was a way to make up for it...totally planned for the week prior to the performances...not that my pittance of ticket purchases will break their bank, i think it is important that their scheme was brought to light...thank you ronda!

Mel Briscoe 5 years, 11 months ago

just experience a classic example of bait & switch a few months ago at academy motors on 6th street. wrote a nice little piece about it on yelp too. so did a few other people. apparently that's academy's M.O.

Ron Holzwarth 5 years, 11 months ago

Years ago, there was a well known performer that was going to be singing or something at a football stadium, I think it was Arrowhead Stadium. I had never heard of the performer, but I was told this was an event that should definitely not be missed, and it would be a sellout for sure, even though the stadium was huge.

It was going to be the event of the year in Kansas City, for sure. I was told that, but that seemed a bit of a stretch to say about a performer that I had never heard of, but I didn't argue.

In fact, the event was going to be so big that there was a lottery held to buy tickets for it. To enter the lottery for a chance to see the concert was $200 or $240, I don't remember for sure. And, I'm not sure whether it was in 1984 or 1985.

Accounting for inflation, $240 in 1984 dollars = $530.85, and $200 in 1985 dollars = $427.17.

So obviously, it was very expensive to attend that concert. And I had never heard of that guy!

What you needed to do in order to have a chance to see the concert was buy a postal money order for four tickets and mail it in. There was no other way to pay. You could not get less than four tickets, the scoop was you would be lucky to get four tickets at all.

Well, my girlfriend had me wrapped around her little finger, and convinced me that the thing to do was enter the lottery to see the concert, and of course I was to pay for all of it, which is the way we always did things. And, if I won, we would take her brother and his wife along, and it would be something to remember forever.

There was great excitement, ticket sales were discussed so much, and I had never heard of a concert where a lottery was held just for a chance to buy tickets for it. My girlfriend knew someone that was going to scalp the tickets, and they entered the lottery four or five times, and that was an awful lot of money.

I won, so I had four tickets!

And - the people that my girlfriend knew won with every entry.

On the way to the concert, there were people standing there with signs stating that they wanted to get in, they needed tickets, and they would pay a lot of money for them. But of course, I was not about to sell my four precious tickets.

We seated ourselves in our assigned seats, and two things became apparent. Sure, everyone got four tickets, but a lot of people discovered that their four assigned seats were not together. So, there was some swapping seats.

The other thing totally amazed me. There was a huge section of the stadium that was totally empty! It was not a sellout at all! And, the people that my girlfriend knew were unable to sell the extra tickets they had, except at a huge loss.

Then, the concert began. The performer was so far away that he looked like a little doll in the distance. There was a big roar from the crowd when he appeared.

I had no clue who that guy was.

It was Michael Jackson, performing Thriller!

brutus 5 years, 11 months ago

Then get out. There are lots of people who want in.

Ronda Miller 5 years, 11 months ago

ConsumerI believe you and Ron were dating the same woman. There was a bait and switch going on in the bathroom that evening of sorts - several of us ladies were propping our breasts higher to make them appear more perky and larger. ;)

Ron, I was likely at the same concert. I had binoculars with me and knew who he was.

Mel, good for you about following through with writing about your situation. Let's face it, this is a small town and word gets around. The owner can locate me here to tell us about refunds.

Got, I kinda have to agree with you. I hate to, but.....

Ron Holzwarth 5 years, 11 months ago

Ronda, Michael Jackson performed 'Thriller' in Kansas City only once. So, that was just one more time out of how many times our paths have crossed? It must be thousands by now.

Jay_lo 5 years, 11 months ago

Ronda, I am so relieved to finally hear about the breast propping. I remember that the whole evening I was extremely worried about the two large angry zits on your forehead!

Ronda Miller 5 years, 11 months ago

Just wait, Jay....I will see you again one day....... :()

Ronda Miller 5 years, 11 months ago

It's crazy how this has occurred. I know I'll meet a new person via poetry and then within the week I'm seeing them everywhere. Were our paths always crossing but since we didn't know each other we never noticed, or did our paths begin to cross once we were introduced? Chicken egg, egg chicken, no way of knowing.

Jay_lo 5 years, 11 months ago

Did you ever notice that when you purchase a different vehicle that all of a sudden there are a million of the same model car on the road as yours, and that you had never noticed them before?

Ron Holzwarth 5 years, 11 months ago

What bothered me right after I got my present vehicle was seeing one being hauled on a flatbed truck.

Ronda Miller 5 years, 11 months ago

were you still in it when the accident happened?

Ron Holzwarth 5 years, 11 months ago

It wasn't an accident. What I saw was a van just like mine, being hauled in for repairs because it was broken down.

Ronda Miller 5 years, 11 months ago

and were you on it when the accident occurred?

Ronda Miller 5 years, 11 months ago

I only notice the cars that are the same as the one I just traded off - and how much better they now look to me than my present car.

kernal 5 years, 11 months ago

I suspect this is not the first time this has happened at that fine establishment. Bet there are some KU students in town this summer who may be able to collaborate.

Ronda Miller 5 years, 11 months ago

That would be a cool on the street question......

RoeDapple 5 years, 11 months ago

Very few things get me riled. That said, if a price is advertised it should be honored. If they cause me the slightest inconvenience by phone, internet or face to face on a price, I walk. Now, with THAT said, I wouldn't pay $16 (or $13) to watch JHC do handstands in my front yard! Okay, yeah, so last evening I was asked politely without options if we could go to ZenZero. The little woman informed me that no, the cans in front of the buskers outside were not to spit in. Really? Well if they want money for their playing they need to learn how to play.

(I DID enjoy my time at the range today! Tomorrow, bowling pin and golf ball shoot! Gots to show them young whippersnappers how it's done!)(While I still can!)

Ronda Miller 5 years, 11 months ago

Well I'm glad ya still have some simple pleasures in your life, Roe.

And I didn't realize you were still so full of spit and vinegar.....oh, wait a minute...it isn't spit, it's....... and ya ain't spose to do that in them containers either.

Ronda Miller 5 years, 11 months ago

kernal, I'm a fairly gullible and trusting person. I truly believed what I was being told. I was obviously stupid and should have confronted them when I was told the extra fee was because the ticket still had to be paid for. Why I needed a ticket once I was already in and had an armband put on, I'm not sure. Why it costs three dollars less to run off a ticket an hour earlier is beyond my comprehension. But I guess something that doesn't exist would be cheaper. Lol

I suspect you're correct that students are their prime target. It isn't as though the place wasn't doing a great business. We were leaving by 1:30 because the wave of young people were crowding us out. I'm guessing they paid some cover charge for the DJ.

Autie, Dogs and cuzins are good. Although, don't ever turn your back on a plate of food around either.....

Ron Holzwarth 5 years, 11 months ago

So, you are gullible and trusting. I will keep that in mind.

LadyJ 5 years, 11 months ago

Every time I open a utility bill, especially the electric bill.

Ron Holzwarth 5 years, 11 months ago

WR (NYSE) is an excellent stock to own. Consider the following:

Reasons to be bullish on Westar Energy (WR):

A good relative strength score of 77 out of a possible 100

Year over year projected growth rates of 6.3% and 6.4% for 2012 and 2012 respectively

A very low beta of 0.38 indicates that the stock is not very volatile

Net income increased from $175 in 2009 to $230 million in 2011

Cash flow per share increased from $3.90 in 2009 to $4.61 in 2011

Sales increased from $1.8 billion in 2009 to $2.1 billion in 2011

A decent yield of 4.52%

A decent 5 year growth rate of 4.8%

A projected 3-5 estimated growth rate of 5.7%

A decent interest coverage ratio of 3.00

A good free cash flow yield of 8.17%

$100k invested for 10 years would have grown to $390K

Ronda Miller 5 years, 11 months ago

I know what you mean. I think I better go to even pay now instead of waiting until the end of July as I'd originally planned...

Ron Holzwarth 5 years, 11 months ago

I suddenly remembered a bait and switch that is everyday business for a small airline that services only small airports, the name of the airline is Allegiant Air.

I was amazed to discover that the ticket from Wichita (ICT) to Phoenix (AZA) was only $65 with an advance ticket sale. But, being suspicious, I decided to follow through with my price check until it was time to put in my credit card number.

It didn't take long to discover this: The $65 does not include a seat on the airplane! You need to pay a minimum of $10 for a seat on the plane, more desirable seats are more expensive.

And, another thing you have to pay for on Allegiant Air is stowing anything at all in the overhead compartments. The only baggage you can take with you without an extra charge is what will fit underneath the seat in front of you.

Of course, you have to pay for checked luggage per bag. They state a price per piece of luggage, if it is less than a certain weight.

Then, it simply says this: Any checked luggage that weighs more than that costs extra. And, they don't tell you how much extra!

Ronda Miller 5 years, 11 months ago

Can you just hang out on the toilet for the entire flight?

Cant_have_it_both_ways 5 years, 11 months ago

Bait and switch happens almost everytime the city wants to build or acquire something. One example is now that we have the empT system, we need a new maintenance facility...or we need a new library, and get a parking garage. The list is endless. Wonder what they have in mind after they get the new trash trucks, remember, the new poly carts are free!

Ronda Miller 5 years, 11 months ago

but we did get ice cream, didn't we? Please say we got ice cream.....

OldGuysRule 5 years, 11 months ago

Yes! Yes! I'm still waiting for my 'Bama money. WTF - lost 33% of my income as a direct result of Obama Care. We worked hard for that, only to watch this policy take it away in a heartbeat. Politicians too...If their lips are moving...

Ronda Miller 5 years, 11 months ago

You're giving me some interesting ones.

I spoke with a friend a couple of nights ago, she told me of a horrific experience with Greyhound bus where the ticket had been purchased well in advance of the necessary travel dates they then contacted the person saying they were oversold and would refund the ticket price, get this, within six months.

Here enters the system wherein one cannot contact anyone 'live' to discuss the issue with. The friend of mine telling me this is relentless though - she will see it through to the end.

Ron Holzwarth 5 years, 11 months ago

She was lucky they contacted her at all. A Greyhound ticket does not guarantee you a seat on the bus, it is only a ticket to get on if there is an empty seat. The last time I went anywhere on Greyhound, it was a rather short ride late at night, from Lawrence to Colby. By the way, that's the closest they stop to St. Francis these days. They won't even drop you off in Goodland!

I arrived early, and I had only one ticket stub, meaning that I wasn't going to be changing buses. For each change of bus, you get another ticket, and they are perforated and fold out. The bus driver tears off one ticket each time you board a bus. I know all about that, having once taken the bus to southern California, and on a different occasion, taken it back here. If I ever do that again, you will know that a terrible emergency has happened.

I arrived very early at the convenience store on 6th Street that serves as a bus stop these days, because I sure didn't want to miss the bus. A while later, three people arrived, and they sure did have a lot of luggage with them. And, they were laughing about how long their tickets folded out to, and how long it was going to take them to get to I think it was Minnesota. It was about two days, I think. They had to go back and forth, there is no direct bus to where they were headed.

The bus arrived, and I headed out quickly, ahead of them. The bus driver exited the bus, and he got a very strange look on his face when he saw that I expected to get on the bus. He seemed to be very suspicious of something. He looked at my ticket and then he said, "There's one seat left, you can get on." I had only carry on, and I didn't waste any time getting on and seated.

So, just think what that meant. There was only one seat, and I got it. The three people with all the luggage that were expecting a two day trip would have to wait until tomorrow to get on the bus, there's only one westbound bus a day in Lawrence.

If there were three seats tomorrow!

A few times I've wondered about a couple things. One was what it must have been like inside the convenience store when they were told they had to wait until at least tomorrow to begin their two day Greyhound bus ride, and the other is how long it took them to get to their destination.

If they ever got there at all!

Ronda Miller 5 years, 11 months ago

remind me not to make that trip...

What is the purpose of having a ticket if you can't use it...I didn't know that about only a ticket 'in case' there is a seat. I like that...they are a really smart company! Whoohoo....

camper 5 years, 11 months ago

I think the American public really got a bait and switch with the 2008 financial crisis. Just watched a movie called "The Inside Job". Plenty of villains to go around from the banking industry to federal regulators.

Greed and/or selfishness, are they a common thread in the bait and switch? I believe maybe.

Ronda Miller 5 years, 11 months ago

Oh yeah, camper. Greed and selfishness are required components of the old bait and switch, along with stupidity. Truly, how long do people think they will get by with something like that? Now if the plan is to rake it in by the millions and then get out of Dodge, it's one thing. But small potatoes and living in one's hometown - what's the saying about going potty where you work or sleep or eat. Well, you know of what I speak.

riverdrifter 5 years, 11 months ago

A friend decided to spring for tickets to the All Star game in KC. The online ticket broker had them listed for $425. He tried to buy two and the website immediately switched the price on the order to $600/a pop. Online ticket brokers are the slime of the earth.

Terry Sexton 5 years, 11 months ago

Remember when Norman Bates switched into that knife-wielding crazie in 'Psycho?' Cue the violins & swirl the blood around the drain.

Ron Holzwarth 5 years, 11 months ago

Clips from wiki:

Janet Leigh herself was so affected by this scene when she saw it, that she no longer took showers unless she absolutely had to; she would lock all the doors and windows and would leave the bathroom and shower door open.

The murder of Janet Leigh's character in the shower is the film's pivotal scene and one of the best-known scenes in all of cinema history. As such, it spawned numerous myths and legends. It was shot from December 17 to December 23, 1959, and features 77 different camera angles. The scene "runs 3 minutes and includes 50 cuts."

Do you dare to click on this link and watch it? http://www.youtube.com/watch?v=bT7a8G...

Ronda Miller 5 years, 11 months ago

River, yes, I believe I experienced something similar when attempting to get Paul McCartney tickets. There were a few at great pricing (ok, maybe one), and as soon as we clicked on it we were told the $50 dollar ones were sold out and it was the $250 seats left. I actually hold these performers responsible on some level as well. They can't be everywhere, but they sure should be aware of how it's handled on the base money level. Of course they are in it for the big bucks and have mega expenses. I also appreciate that a big name is getting an overload of hits (often for the least expensive seats) at the same time which explains how it can go from mega availability to zilch rapidly. Getting into some concerts can be similar to wining the lottery.

Rock, The switch and bate? Is that what you're referring to? Dear mama being switched by her son in her clothing? Lol. You're a freak!

Ron Holzwarth 5 years, 11 months ago

I suddenly remembered an event that happened in the 1960s.

My Dad took the family to the top of Pike's Peak in Colorado, and it was wonderful.

It was lunchtime, and my Dad was really shocked at the price demanded for a hamburger. But, he ordered one for all of us anyway.

After the hamburgers were ready, the clerk asked, "Would you like ketchup on them?"

"Yes," my Dad answered.

"That will be five cents extra each."

I don't know exactly what my Dad said, but I think it was something about a destination much lower than Pike's Peak, and he could take his hamburgers with him.

JackMcKee 5 years, 11 months ago

This is so easy.

What I was promised: a newly remodeled library and retained a level of accreditation What I received: a parking garage built for interests who own property near the library and a whole new, unnecessary level of accreditation.

budwhysir 5 years, 11 months ago

Man, they sold you the whole bill of sale didnt they? Have you ever used your new parking garage or are you one of the many people that purchased this product and dont even have a car to use it for?

Ronda Miller 5 years, 11 months ago

No, Ron, I'm not about to click on that link. I can still see it vividly when I close my eyes - ok, without closing my eyes. Rock is correct in naming the music. It's as unnerving as can be and absolutely 'stabs' the murder into ones pysch forever.

Blue73, Thats a good thing. I believe you're on target though from my experiences. I do have to say things have changed drastically from decades ago though when I was taught the customer was always correct.

budwhysir 5 years, 11 months ago

Just last week at Clinton lake, I baited up for some good flathead catfish and my reel broke, I had to switch to my old cane pole and do some fly fishing for about 3 hours till the night was over... made it back home and fixed up the good ole flathead rod and real for another trip but boy does my garage stink... I may have to give up that stink bait if my rod keeps breaking.

Ronda Miller 5 years, 11 months ago

Best whopper of a fish, bait and swap story all rolled into one. Dont know if you're married, did you get grilled?

budwhysir 5 years, 11 months ago

no, I have deemed the garage as a man cave man zone at my house.... I found that if I mow the flower garden and then put the lawn mower in the garage before I clean it, it will take care of that stink bait smell in about an hour...

Ronda Miller 5 years, 11 months ago

Budwhy, lol. You are a creative one. I must say, I don't know how much the rest of you are watering but it is going to be a long long time until my lawn needs to be mowed. All my flowers have shriveled and that's with my watering them. Jeez! :(

I may have to bait and switch my lawn with turf. I wonder if anyone will notice. And I have put a few fake flowers around the yard. I hated doing it, but......

Good overplayed.

Paul R Getto 5 years, 11 months ago

Last one I experienced was Governor Brownback's (I'll protect the schools) election.

Ronda Miller 5 years, 11 months ago

Good one, Paul. Or should I say bad one....

purplesage 5 years, 11 months ago

Car dealership by a once well-known water tower. I'd looked at a used pick-up. They appraised my car for trade in. The vehicle came out "on sale" in the paper. That made the deal look more attractive until they said my appriasal was no longer any good. The price was still the same - just a different set of numbers to arrive at it.

Ronda Miller 5 years, 11 months ago

Yes, that does twist things around a bit. Hopefully it was a good car and no lemon.

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