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vsanders (Vivian Sanders)

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Knology changes its name to WOW!; lifts usage caps on Internet service

We are in the process of integrating the functionality of the two main websites for WOW! and Knology. Until this is completed, we like to help answer all your questions over the phone. I apologize for any inconvenience and look forward to serving you.

May 14, 2013 at 3:57 p.m. ( | suggest removal )

Knology changes its name to WOW!; lifts usage caps on Internet service

I am the Customer Service Supervisor for WOW! here in Lawrence. Thank you for your comments. We are excited to share the WOW culture with the community and are committed to provide cable, Internet and phone services to meet the needs of our customers. There are several things I would like to clarify. There are no plans to change email addresses for customers who have sunflower.com or knology.net addresses. In addition, customers with our phone service will not need to change phone numbers. Several commenters mentioned HBO Go. Although I'm not able to make any announcements regarding additional services at this time, I do know that as new services become available WOW! will communicate directly with customers. WOW! has taken a serious look at Internet service and has acknowledged customer complaints. That is why we are removing data usage caps and upgrading equipment. Should you still be experiencing Internet issues, please call our customer service department at 785-841-2100 or feel free to stop by our local customer care office in Lawrence or Basehor.

May 14, 2013 at 1:06 p.m. ( | suggest removal )