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Sound Off: Post office number

Why isn’t the Lawrence post office number in the phone books? It has the 800 number but not the local number.

Most phone calls involve looking up the ZIP code, and it’s easier to find it through the toll free number, according to Richard Watkins, the spokesman for the postal service’s Kansas City-based Mid-America district. He said if there is a local mailing concern or a general question, the customer service employee at the toll-free number can send an email to the closest post office, which makes the process more efficient.

Comments

riverdrifter 1 year, 7 months ago

"if there is a local mailing concern or a general question, the customer service employee at the toll-free number can send an email to the closest post office, which makes the process more efficient." No wonder they're going broke!

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Catalano 1 year, 7 months ago

Or, just hit the Business Directory of LJWorld online and enter "post office" (DUH):

1901 W 31st St, Lawrence, KS 785-843-2330

645 Vermont St, Lawrence, KS 785-843-1681

I've called each place before before with questions.

It's not rocket science, people. And you might want to change the title of the article to include the word "phone" before number. Just sayin'.

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riverdrifter 1 year, 6 months ago

Thanks for that, but the response from Richard Watkins is still just dumb. Why didn't he give YOUR answer?!

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bookemdano 1 year, 6 months ago

Because they're not equipped for everyone and their mother calling to find out what hours they're open and what the price of a stamp is. UPS is no different. Try finding the local number for the UPS office here--believe me it ain't easy. If you call the local office, the person that answers has other things they need to be doing. Whereas when you call the national call center, you're reaching someone whose sole job it is to triage customer inquiries. It may be frustrating to customers but in the long run it saves USPS money, and they need all they can get at this point.

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Curtis Lange 1 year, 6 months ago

Phone book?! People still use those?

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kernal 1 year, 6 months ago

Sometimes it's faster than having to scroll through all the irrelevant business numbers whitepages.com lists when you're only looking for one specific local listing.

By the way, http://www.411.com lists both the local and toll free customer service phone numbers, hours and addresses for all Lawrence offices and branches. Branches including those in some of the grocery stores.

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Matthew Herbert 1 year, 6 months ago

If the USPS is hurting financially, I would suggest not spending $30 million sponsoring people who ride bicycles for a living.NO ONE is going to buy more stamps because they see USPS on Lance Armstrong's butt. Waste of tax-payer money

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deec 1 year, 6 months ago

The post office does not receive a single penny in taxpayer money, but I agree sponsorship deals are stupid. However, from 1996-2005 when the team was sponsored by USPS, the post office had a net profit. In 2006 the deficits started after Congress passed the onerous law that saddles the service with future benefit pre-payment.

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Charles L Bloss Jr 1 year, 6 months ago

The postal service does not need to run tv ad's either, waste of money. They claim they are so in debt, that they cut our rural post office to 4 hours window service a day. They sent the rural carriers, any money generated by them, and our mail to Perry first. They then send our mail to Lecompton to be sorted. That adds about 3-4 hours to the time we can pick up our mail. It also cuts the money generated by the Lecompton post office considerably, later they will use this criteria to close the Lecompton post office. Those of us who have boxes may have to drive 6 miles a day to get our mail, plus the $ 100 a year we pay for the larger boxes.

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deec 1 year, 6 months ago

Cutting services and hours is part of the Koch-backed plan to privatize the post office. The Postmaster General and Board of Governors are in on the deal.

The post office has very little control over how the service is run. Thanks to Congressional micro-managing, the post office is not allowed to offer additional services that could increase revenue. The retirement health benefits prepayments are 80% of the budget deficit.

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justoneperson 1 year, 6 months ago

It's not directly subsidized, but do they get indirect subsidies to offset the cost of non-profit junk mail?

Did the post office receive government funded start-up capital and, if so, was that cost repaid...

If we're going to drop all the Congressional regulation of the post office, I would hope that also includes the regulations protecting USPS first-class mail and mailbox delivery.

USPS: Can't offer additional services, but can start an apparel line...

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deec 1 year, 6 months ago

Actually the post office subsidizes private business by being forced to offer discounted rates to bulk mailers and nonprofits. They lose millions every year processing junk mail. They also subsidize their competitors by delivery about 30% of Fedex/Ups parcels to unprofitable locations.

About 3/4 of all postal facilities are rented rather than owned, so landlords are also profiting from the post office.

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