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Sound Off: We are on the no-call list, and we get calls from “card member services.” How can we get them to stop calling or make a complaint?

Consumers who believe a business is violating the Do Not Call Registry can file a complaint with the Federal Communications Commission at 1-888-CALL-FCC or online at fcc.gov/complaints.

Comments

Tristan Moody 2 years, 3 months ago

Honestly, you can't. The caller-ID is spoofed, and they've been doing this for years with impunity. As long as it's possible to spoof caller-ID data, the do-not-call laws are toothless, as it's impossible to actually catch them.

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topeka52 2 years, 3 months ago

good luck getting them to quite calling, I have reported them to the FCC and the state and they can not do a thing about it. Your best bet is to ignore the call by not answering it. If you have caller ID you will notice that frequently the number will have an excess of 000's within the number. Been happening to me for several years and yes it is a pain in the a**

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Ron Holzwarth 2 years, 3 months ago

The F.C.C. can only enforce the Do Not Call Registry if the calls are made from within the United States. Many or most of the violations are done by companies from other nations, usually Canada, and there is nothing that can be done about them under the present laws.

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LogicMan 2 years, 3 months ago

Those calls are likely attempted con-jobs, probably from overseas. Don't give out any personal information, nor agree to anything.

But if actually from your credit card company, just ask nicely to be put on their No Call List for solicitations. Still don't give out any of your information, including card number, your SSN or birthdate, etc.

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pace 2 years, 3 months ago

Card member services is not your credit card company, they just try to sound like they are. They are one of companies out state attorney should be doing something about, but instead the state is focused on defending goofy laws.

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Orwell 2 years, 3 months ago

The Federal Trade Commission says action has been taken against this scam, and they're gathering reports of continuing violations to impose additional penalties. The callers are plainly American, and the FTC (unlike the FCC) doesn't have to be concerned with whether the calling path is 100% domestic.

Step One: Call the FTC complaint number – 1-877- FTC-HELP (1-877-382-4357).

Step Two: Call your Congressional offices and complain. As them to pressure the FTC, Justice and anyone else necessary to make it a priority to shut down this scam. A healthy reward offer would surely get some lower-level flunky to turn in the top schemers.

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JustNoticed 2 years, 3 months ago

Oh that's funny. Kevin Yoder is a robo-caller and won't stop when asked and won't even respond to repeated emails. Right, ask Congress for help.

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Ron Holzwarth 2 years, 3 months ago

Also, organizations that claim to be "charity" and any business that is an associate of one you have done business with.

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Matthew Herbert 2 years, 3 months ago

Kevin Yoder's repeated robo calls to me will cost him my vote.

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Kate Rogge 2 years, 3 months ago

They've been calling my elderly mother's home for years now - up to several times a day for the past several months - and the calls frighten her. She asks me "why are they doing this to me?" and I have no answers.

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Ron Holzwarth 2 years, 3 months ago

KRichards, that is not a very practical solution. If she didn't answer the phone, sunflower-voter would not be able to call her mother.

A much more practical way for someone to deal with that is to get caller ID that announces the name of the caller.

Then, if your telephone announces someone's name that is on your list, you will hear who it is, and then you can answer the phone if you want. It will not be necessary to even get up to look, just listen after you hear the phone ring once.

If the caller is not on your list, your telephone will announce "Unknown Caller", and then you don't bother to even stand up.

I do not have it myself, but a friend does. She tells me it's wonderful - she never has to get up to answer calls from people that she does not care to talk to at the moment. The caller has the opportunity to leave a recorded message for her to listen to or delete later. But, telephone solicitors and robo-callers never leave a message.

If anyone needs some information about how to get it, private message me and I'll ask my friend exactly who provides that service. It's not very expensive.

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Ron Holzwarth 2 years, 3 months ago

There's another option, the 'Caller ID Manager Combo Pack'. The TriVOX VN100 needs an answering machine to work. Description and where to order: http://home-and-office-phone-depot.com/pages/products/caller-id-manager-combo.htm

Be sure to search the 'Call Blocking' menu on this site to find which solution will work the best for you: http://home-and-office-phone-depot.com/pages/products/trivox-vn100.htm

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Ron Holzwarth 2 years, 3 months ago

HEY! This is a good solution! Take a look! It's on the market, ready to buy!

The TriVOX VN100

http://home-and-office-phone-depot.com/pages/products/trivox-vn100.htm

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rockchalker52 2 years, 3 months ago

These are horrible people. After dozens of calls, I punched enough buttons to get to the live guy & asked to get off their list. He said, "no," and disconnected. They called back the next day & the day after that & the day after... I'm gonna fetch an air horn or a gym whistle for future conversations.

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George_Braziller 2 years, 3 months ago

They did the same thing to me when I tried to get them to stop calling.

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LadyJ 2 years, 3 months ago

Their replies to me weren't quite so nice, a few obscenities were thrown in.

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foggydew 2 years, 3 months ago

I've used both an air horn and a gym whistle. Neither accomplished a thing.

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Kate Rogge 2 years, 3 months ago

I don't understand what purpose continued calls serve them once it's clear that we intend to reject their services. Do they think bombarding us will change our minds? So, if making a sale or obtaining account information is not their aim, what do they gain by continuing to call our number? What did they gain by having me click through to talk to them? What do they get from repeated hangups? Isn't that a waste of resources? Does anyone on this comment thread know, please?

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Beth Bird 2 years, 3 months ago

That is a great question. Why do they keep calling when we have made it very clear that we WILL NOT buy whatever the heck they are selling??

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Ron Holzwarth 2 years, 3 months ago

If there were no results they would not be doing it, but since results are probably rare they must be very profitable.

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JackMcKee 2 years, 3 months ago

5 simple steps. 1. cut landline 2. get cell phone. 3. send all non recognized numbers straight to voicemail 4. get voicemail transcription service 5. read voicemails at your leisure

never be bothered again

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Orwell 2 years, 3 months ago

One much simpler, less expensive step: enforce the existing law against this scam.

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pace 2 years, 3 months ago

Brownback and Koch don't want existing law to be enforced. They want to drive the populace to hire a privatized service, That all enforcement to be privatized, where you hire a service that will protect you from consumer fraud. Fighting consumer Fraud by state law and enforcement is on Brownback's list right after he votes for Obama. He wants to privatize the police, the post office, and fire fighters, It is called smaller government, or only the citizens who are wealthy deserve attention.

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LadyJ 2 years, 3 months ago

I've gotten calls like those on my cell phone even though I'm on a no call list.

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costello 2 years, 3 months ago

I moved my land line number to a cell phone. I get these calls on my cell phone all the time.

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Ron Holzwarth 2 years, 3 months ago

There are others as well. Search the 'Call Blocking' menu on this site to find which solution will work the best for you: http://home-and-office-phone-depot.com/pages/products/trivox-vn100.htm

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RoeDapple 2 years, 3 months ago

Connect/disconnect/done. Can't stop 'em so when a number I don't recognize shows up on caller ID it gets flushed. Used to tell 'em the phone was there for my convenience not theirs but they weren't impressed.

Same with politicians, regardless of party affiliation. If I want their opinion I will email 'em.

And while your at it, Get Off My Lawn!!

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pizzapete 2 years, 3 months ago

Jane, I read your comments and tried that approach just a few minutes ago. It did not work. Pressing 9 got me to a rep. that immediately hung up on me when he realized I wasn't buying his scam.

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RoeDapple 2 years, 3 months ago

Jane, I get those calls informing me they have an urgent message concerning my current credit card. I haven't had a credit card in years.

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deec 2 years, 3 months ago

I get these calls as well, and I also don't have a credit card.

I moved into my mom's house and kept the same phone number. The scam calls that really bother me are the ones from Jamaica from the guy who claims to be my deceased mother's fiancee. Those hack me off.

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Charles L Bloss Jr 2 years, 3 months ago

This doesn't always work, but I have had good success with it. I ask the caller, if human and not a computer, if they have $ 10,000. Of course they don't or they wouldn't be doing such a job. When they say no, I tell them that is the fine for calling people on the no call list, of which I am a charter member. Then I tell them they had best check with the owner of the sleazy company they work for, to see if they have an extra $ 10,000. They won't do that because they will lose the great job they have. Then I suggest they take my phone number off of their calling list. Works ok most of the time. Plus it is fun to do.

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Leslie Swearingen 2 years, 3 months ago

When I had my land line I got calls from a credit agency looking for a Richard Davenport, they were convinced that I am his wife and hiding him. We'll find him, they kept saying. I started to feel as though I was protecting him. It did sound classy though, Mrs. Richard Davenport, like one of those society dames from a 30's movie. LOL

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RoeDapple 2 years, 3 months ago

frankie8 . . . believe me. You don't want to be associated

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RoeDapple 2 years, 3 months ago

It appears there was a Richard Davenport in Lawrence I wasn't aware of. You still wouldn't want to be associated to the one I know of.

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been_there 2 years, 3 months ago

I used to get them all time for a Sonja Snyder from a collection agency in Topeka all the time even though I told them I had never heard of her. I kept telling them to stop calling. I finally did some internet research and found out which law firm owned the agency and called them threatening them that the next phone call would result in a lawsuit from my lawyer. Haven't gotten another call, so far.

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Cant_have_it_both_ways 2 years, 3 months ago

The police and sheriffs officer associations are the worst. They should be the ones enforcing the no call list laws, but I still get calls from them all the time.

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pace 2 years, 3 months ago

The sheriff's association that claims that Kansas sheriff's support the movement. Call your sheriff, they usually aren't a member, one of the charity scams.

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Ron Holzwarth 2 years, 3 months ago

This is a clip and paste of a comment I made on this site on June 6, 2011. Yes, it is all factual.

I was told by a former employee of an organization that solicited for 'The Kansas Association of Chiefs of Police' or some similar name, that they were paid a flat fee of $100,000 (at that time) per year for the right to make and collect telephone solicitations for them.

The flat fee was the same, regardless of how much money they actually collected. And, from what I was told, it was a very profitable business.

I could hardly believe him!

I had questions about how ethical that was, and I was told that $100,000 was more than 'The Kansas Association of Chiefs of Police' could collect any other way, and that by collecting money that way, they got more of an income than they could any other way.

Well of course one day the phone rang, and guess who it was! I started to grill the person on the other end of the phone line - and he admitted all that was true!

Ethical man, I must admit!

But if anyone heard that call, he lost his job for sure.

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Katara 2 years, 3 months ago

No, it doesn't. It simply shows as "anonymous" or "private" depending on which local phone company you have.

You just don't answer calls that show that way on your caller ID.

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DillonBarnes 2 years, 3 months ago

Oh you all are missing a prime opportunity here!

50 fun things to do to telemarketers: http://www.boredatuni.com/stuff.php?stuffId=73

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FlintHawk 2 years, 3 months ago

On both our landline and cells, we simply don't answer unless we recognize the name and/or number. Legit callers leave a message (and sometimes the scammers do, also, but they're easy to deal with as a voice message: Delete). This works for us.

A few weeks ago I read that the Android phone have a "block call" capability. Anyone know if other smartphones have that feature?

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Leslie Swearingen 2 years, 3 months ago

They all do. You just have to look under options. Think of your phone as a mini computer and check out all the features.

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wineguy 2 years, 3 months ago

They use a different number each time they call. I get them from numbers in Oregon, Wasington, Virginia and one time from Canada, but it's always the same voice" Hi, this is Susie with card holder services". That's all of the message I hear because I end the call.

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Pastor_Bedtime 2 years, 3 months ago

They outright refuse to tell you what the name of their company is... and usually hang up then.

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tir 2 years, 3 months ago

I report them to donotcall.gov every time they call, but I think they just get new numbers to call from.

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paulveer 2 years, 3 months ago

Finally, after attempting various strategies over several years, I stopped getting calls from "Card Services" after calling my credit card company and insisting that it be stopped. Seems they were behind it all along, supplying numbers to third parties.

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rockchalker52 2 years, 3 months ago

"Sometimes I enjoy talking to strangers....." Hot diggety, g_! That is good news. I'll get back to you.

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colreader 2 years, 3 months ago

If you get these calls on your cell, put the number into your phone directory and label it "SPAM". Then when they call again, your phone will ID it as SPAM and you'll know not to answer.

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cummingshawk 2 years, 3 months ago

I've hit the 9 to be removed, hasn't worked yet, I've spoken to the rude man several times, actually yelled at him a couple of times, he blithely informs me they can and will continue to call and hangs up, I've filled out the FCC complaint form at least six times. And they will talk to my answering machine, usually the first part of the spiel is missed. Overall, my use of the do not call list has resulted in markedly reducing annoying calls, except for these folks. As for the political party calls, when I get a live person, I tell them I want to be on their do not call list, they tell me they don't have to abide by that rule, when I tell them this will cause all my future votes to be cast for the other party, their attitude changes and I am assured my number will be removed from their lists for future information/get out the vote calls.

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akuna 2 years, 3 months ago

I have a different tactic for calls that I think are from scammers.

When I answer, which is only when I have time to kill, I try to keep them on the line for as long as possible. I "listen" the there spiel and pretend like I am complying with their desires. And then I tell them a fictional story that is quasi related to their pitch. "Last I used my credit card to buy Preparation H, my credit card was declined. I had to suffer through days of hemorrhoid pains. With their help and my new an improved interest rates, I should be able to get ahead of my payments. Then I can afford more Preparation H. My ass will be so much happier. My ass thanks you."

I do this for few reasons. A) it keeps them from phishing someone might fall for the scam, B) After a few times they stop calling at least for a few months. The must keep logs about time on phone and return on investment. C) It is fun to make up stories and hear their reactions. My record so far is just shy of 15 minutes.

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Patricia Kirk 2 years, 3 months ago

I keep my voicemail on all the time set to five rings so I can get to it before it kicks in if I'm at home. I also have the greatest thing the phone company ever invented--caller ID. If it lists an 800 or 866 number and doesn't say who the caller is, I don't answer. If it's legitimate, they leave a message. Strangest thing. They never do. Here's a secret. They only ring four times. I haven't talked to any of those people probably for ten years. I'm on the no-call list as well but I really don't need it.

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Ron Holzwarth 2 years, 3 months ago

Here's an idea for a viable small business for someone that has a small amount of capital, an entrepreneurial spirit, and marketing skills. And, it's not necessary to invent the technology, all you need to do is copy the published circuitry. But you would probably want to modify it a bit for lower cost production with newer and less expensive components.

If anyone gets a patent on it, it will be very easy for anyone to break it by the very clear demonstration of prior art, because I believe it was published in an international publication many years ago. After that has been done, the patent is worthless. Well, not really worthless. What that patent would become would be a published blueprint in the public domain for anyone that cared to build, market, and sell the device. That would be handy. Very few people seem to realize the limitations of a patent. It's nothing more than a license to sue anyone that infringes it.

The way it works is for the circuitry to answer the telephone immediately, then the telemarketer would hear silence, the call would not be answered.

What is necessary for your friends to do right after the telephone has been answered is to dial your personal three or more digit code right after the telephone has been answered, then your telephone works normally.

And, you can change the code anytime you want. Just be sure to tell everyone that you want to receive calls from what the new code is.

Actually? I'm amazed that product was never on the market to my knowledge. It was a front page kit project on the front page of Radio-Electronics, which was a Gernsback publication that is now out of print, way back in the 1980s. It was certainly not my original idea.

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Ron Holzwarth 2 years, 3 months ago

Maybe if someone has a small amount of capital, an entrepreneurial spirit, and marketing skills, they should contact me. It's a very simple device, and it would be very inexpensive to produce. If I have any problems preparing the product for market, I know someone that can help, and he also has the facilities to manufacture the device. So, all of the design and production can be done right here in town.

But, the financing and marketing for the project would be up to you. I think it's a much more viable idea than a lot of other schemes that I've heard of.

Let's see now, who could possibly write the instruction manual and the text for the advertisements. I can't think of anyone that could do that.

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Ron Holzwarth 2 years, 3 months ago

I left out something. My friend here in town that has the facilities to manufacture the device is also set up and ready to take and fill orders with a check or credit card through the mail or over the phone. And, with no human interaction he takes orders on his website by credit card. And of course, he's very well prepared to ship the product also. He ships his own products just about every day. So, any work to set up an organization to do all that would be completely unnecessary.

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Ron Holzwarth 2 years, 3 months ago

There's another option, the 'Caller ID Manager Combo Pack'. The TriVOX VN100 needs an answering machine to work, the 'Caller ID Manager Combo Pack' apparently does not.

Description and where to order: http://home-and-office-phone-depot.com/pages/products/caller-id-manager-combo.htm

Be sure to search the 'Call Blocking' menu on this site to find which solution will work the best for you:

http://home-and-office-phone-depot.com/pages/products/trivox-vn100.htm

There is a solution!

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costello 2 years, 3 months ago

I report them occasionally - when I have the time and a high enough irritation level. Usually I just ignore them. Reporting them is probably an exercise in futility.

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RoeDapple 2 years, 3 months ago

A former employer provided me with a cell phone so he could stay in contact during business hours. Problem was he called 10 to 20 times over the days off wanting info on certain accounts, equipment, schedules. I was able to procure a list of work and private numbers for supervisors, dispatchers, office staff and the regional manager, then would call forward to a different person every few hours on my days off. It was great! Too bad it can't be done for telemarketers . . . .

It wasn't very long before we were required to turn phones in at end of shift . . . .

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