Will Knology plan to keep all of its customer service in Lawrence, including call centers?
“Customer Service will continue to be local,” said Rod Kutemeier, general manager for Knology of Kansas Inc. Customer service technicians and customer service center representatives will continue to be Knology employees based in the Lawrence and Basehor locations. “Calls to the Knology Call Center are still answered in Lawrence today. Eventually, calls will be routed to the two Knology-owned and -operated call centers in Sioux Falls, S.D., and Augusta, Ga., where billing, technical support, sales and business customer support will be available 24 hours a day, seven days a week, just like it is today.”