Sound Off

I just received a phone call from a person claiming they were a company that bought Aquila, the gas company. Then he tried to sell me a service contract on my gas appliances. Is this legitimate?

Black Hills Energy took over gas service in Lawrence from Aquila. Aquila had, and Black Hills continues to have, a company called Service Guard, which repairs appliances. It also offers a protection plan, in which a customer pays a certain amount each month and if an appliance breaks down, Service Guard repairs it without cost. Calls are periodically made to local gas customers to let them know about the protection plan, Black Hills Energy spokesman Curt Floerchinger said. “We feel like we have the responsibility to offer it to people. It’s nothing that we push at them, but we do want them to know it’s available.”


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