Internet restored to all KU buildings after construction accident severed lines, but some telephone lines still not functioning

On Friday, Internet access got restored at all Kansas University buildings following a fiber cable cut that left some facilities offline for almost three days.

Telephone landlines in a few campus buildings remained out of order, however, with no “definitive timeline” for completion, according to a KU Information Technology update.

Early Tuesday afternoon, construction workers accidentally severed “key” lines on KU’s main campus, university spokeswoman Erinn Barcomb-Peterson said.

The cut shut down Internet access all over KU’s main Lawrence campus — although West Campus still had wired Internet access — as well as wireless Internet at its Edwards Campus in Overland Park.

Barcomb-Peterson said it was too early to provide a cost estimate for repairs and that KU had not yet determined who would pay for the work.

The KU engineering complex and Snow Hall were the final buildings to have Internet service restored, which happened about 6:30 Friday morning, according to KU IT. Connectivity was restored to Green Hall late Thursday night and to Jayhawker Towers apartments Thursday afternoon.

Most other buildings saw their Internet back up and running by Tuesday night.

“This was an incredibly efficient response by our team, which includes individuals from Information Technology, Facilities Services and other units,” Barcomb-Peterson said.

In addition to Internet connectivity, the outage affected cable TV access, Skype telephone service and access to ku.edu websites and KU Internet applications housed on campus servers, including Blackboard.

The outage also froze state testing for thousands of K-12 students across more than a dozen states that rely on the KU-based Center for Educational Testing and Evaluation — and its on-campus servers — to administer the online tests.

K-12 schools were still experiencing problems Friday morning, so testing has been suspended until at least Monday, in hopes that CETE can solve connectivity problems over the weekend, the Associated Press reported.