Yes, we stumbled badly and on one of the worst days possible. We apologize. Computer problems, compounded by human mistakes, compounded by equipment issues on the day of a late basketball game and the day of carrier and route changes all caused us to let you down. We don’t want to make excuses, but we ask for understanding. We didn’t come near the service level we strive to meet. We feel terrible about it. We apologize to all our subscribers.

And to those asking about the charge for porch delivery, we want you to know the entire amount of that charge goes to your carrier.