To the editor:

We’re appalled at the shabby way Kansas and Missouri fans were treated at Arrowhead on Saturday night. Yes, we were there. A senior Kansas University administrator told us that the Chiefs tried to save money with fewer parking attendants, fewer portable toilets, fewer gate staff. A Chiefs game the next day should not mean that college fans the night before should be treated so poorly. Arrowhead promoted the game, and paying fans have a right to expect a quality experience at the venue. What should have been a fun day – win or lose – turned into a lousy experience.

Standing in line, in the cold, for 20 minutes or more for a toilet is unacceptable. Two-hour waits on the highway to get to a parking lot is unacceptable. Pushing shoving mobs at the ticket gates are unacceptable. Maybe the experience was acceptable for some, but for many, it was not! Arrowhead management can do better. And it should have.

Yes, our beloved Jayhawks lost Saturday night, but that’s football. The real losers are both universities whose fans were so poorly treated. Many KU and MU fans told me they were disgruntled and angry at the poor crowd management. Maybe KU assumed Arrowhead knew how to handle a sell-out college game. It didn’t. Many, many fans, of both persuasions, told me. “Never again!”

Both Tiger and Jayhawk administrations and coaches must demand and receive better customer service for their fans from Arrowhead management. Or never again!

Keith and Barbara Wood,

Lawrence