Customers continue to file complaints about dating service
Wichita ? New complaints are coming in every day about a dating service accused of taking advantage of customers, according to the Kansas attorney general’s office.
On Feb. 13 the office announced a lawsuit against the Wichita and Overland Park offices of Great Expectations, seeking nearly $1.2 million.
Company officials have denied the allegations that they violated the Kansas Consumer Protection Act through deceptive and unconscionable practices targeting vulnerable or disabled people and by deceptively charging thousands of dollars to the credit cards of some clients.
Since the lawsuit was announced, five to eight complaints a day have been filed, said Jan Lunsford of the attorney general’s office.
Great Expectations, which has 50 offices nationwide, offers singles the chance to meet others through the Internet and digital videos.
“It appears that there was a rush to judgment without a full investigation,” Michael Holland, manager of the company’s Wichita operations, said in a statement.
Jamie Hatfield, a former employee in the Wichita office, said last month she quit her job setting up appointments for potential members after just a few weeks because she thought supervisors pushed her to be deceptive with customers.
Hatfield said she took calls from customers upset about credit card charges that were more than they expected.
But Robert Fisher of Houston, a principal owner of the dating service’s Kansas offices, denied those accusations.
He also said people had not been wrongly charged.




