Archive for Friday, July 13, 2001

Email outage brief

July 13, 2001


for maintenance work

The mail server for faculty and staff at Kansas University will be down for maintenance from 6 p.m. July 19 until 7 a.m. July 23.

The Skylark mail server was upgraded about five weeks ago, but a problem surfaced which resulted in the corruption of a few e-mails, said Kathryn Huxtable, application programming supervisor for Academic Computing Services.

A corrupted e-mail might be garbled or cause the user's e-mail program to crash.

"We've tried a bunch of things that the vendors have recommended to fix it," Huxtable said. "Unfortunately, it's just going to take a few days."

Student e-mail will not be affected. Any incoming mail to the Skylark server will be held until service is reinstated, Huxtable said.

"This is really exceptional," she said. "We do not expect anything like this to happen in the future."

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