Why has Kansas Public Service chosen to discontinue its drive-up window at its Ninth and New Hampshire office? With this drop in service, will we also see a drop in natural gas rates?
Although Kansas Public Service has stopped staffing a drive-up window at its office, it still has a dropbox there where customers can leave payments, said Mike Driscoll, director of customer service for Kansas Public Service.
The utility, which provides Lawrence with natural gas service, decided to discontinue staffing the window after a customer profile indicated that 98 percent of the people using the window merely were dropping off bill stubs and checks and needed no help from personnel.
Driscoll acknowledged that discontinuing the service will cause an inconvenience for the small number of people who use the window to pay by cash. But he said the cashier's windows inside the utility's office are open from 8 a.m. to 5 p.m. Monday through Friday. Customers also can pay their bills at six other Lawrence locations: the three Dillon grocery stores, the Hy-Vee Food and Drug Store, Checkers Foods and the Kansas University Union.
The company also provides a service in which each month's bill automatically can be deducted from a customer's checking account.
Driscoll said there would be no reduction in rates because of the decision not to staff the drive-up window.