thebrettj

Reviews

Rating: 1

thebrettj Wow!

My experience with Knology has been disappointing. When Knology brought out Sunflower Broadband, I was excited at the prospect of getting rid of their restrictive bandwidth caps. Instead, Knology has continued to use the existing caps. Not only have they kept these caps, but the data they use on their website to justify these caps (this data can be found at http://kansas.knology.com/bandwidth/) is from April 2007! At the time of writing this review, I pay $46.40 per month for the Silver Broadband plan, which has a bandwidth cap of 50 gigabytes per month. This week I will be switching to AT&T, which while at a slightly slower speed, does offer three times the bandwidth for half of the price.

I understand that Knology is also a cable provider, and so it has a vested interest in keeping its bandwidth caps relatively low so as not to allow many users to access streaming video content (Netflix, Hulu, etc.). This does not mean that consumers should allow the company to gouge them. I for one will be voting with my wallet when deciding what is acceptable from and Internet Service Provider, and I urge anyone reading this review to do the same.

ylime3499 replies...

I just switched to AT&T... GREAT customer service and price! I was paying almost $80 a month for internet with 50mbds max, www.speedtest.net showed I never got above 16mbds, and constantly cutting in and out when I was streaming. Since we switched we pay $39.95 a month, and receive 18mbds and has not cut out once! The line is designated to my house so no slow times through out the day either! I love AT&T ask for Carlo at the 23rd St. location he was helpful and knew what he was doing!

Alex Hawman replies...

thebrettj, I am local employee for Knology here in Lawrence and would like to get some more information from you as to your overall experiences with the service as well as what pricing and/or promotions that you will have AT&T. Would you be able to provide us that information? We'd love to see what our competition is offering that would pull you away.

Additionally, I'd like to wrap up here with some information about our bandwidth inclusions. First and foremost, they are not caps. We do not stop nor slow your service once you reach the end of your included allotment. Instead, we charge you for the extra that you use. This allows us to keep our prices as low or lower than the national average for equivalent speeds.

Second, our bandwidth inclusions are designed to fit the needs of 95 - 96% of our users normal monthly browsing habits. Sure, there are the occasional months that users need to have just a little bit more bandwidth, but we don't prohibit them or make them change their package to accommodate that. There are also some users that attract a virus or have an open wireless network that simply do not know about their usage unless they are billed for it. In those circumstances, it allows us to reach out to the customer as an educational session. Additionally, as long as the customer has not had a credit for bandwidth usage in the past, we will credit those charges.

Lastly, we understand your sentiment that we would actively work against technology progression to delivery of video service over the internet. However, your statement is simply not true. It is specifically for this reason that we developed our Palladium internet which has no bandwidth metering. We understand that customers want to be able to watch hours upon hours of shows/movies/cat videos on Youtube, Hulu & Netflix, or listen to hours of Rdio, Pandora or the soon to be available Spotify. Palladium is designed for those customers as it is tuned for downstream usage for streaming audio/video. If we truly wanted to stifle innovation, we would not have designed that data package.

Again, we welcome an open discussion & feedback on how to make our business better in your eyes. Please feel free to respond here or email us at talktous@sunflowerbroadband.com. The address is still active and we still have a local presence responding!

mommatocharlie replies...

If you are switching from Knology to AT&T you may well be exchanging one set of aggravating problems for another worse set. I switched from AT&T last year mainly because my account was screwed up every month. I for some stupid reason went back to AT&T in December. The challenge with the billing has not changed. In fact, they bundled someone else's wireless service(three cell phones) with my home phone account. I have been told several times it's been fixed. As of this morning, I was told the same thing again. Customer service has seen a vast improvement at AT&T over last year, but i still know more than some of their CSR. Be careful what you wish for.....