What a fantastic experience! I am not sure about others previous experiences, but since the new ownership of KSR they are doing a excellent job. Aaron from KSR was so informative and detailed about how the job would be done. They were very competitive with the other bids we received. I chose KSR due to the customer service, the detailed explanation of what was needed and how they said they would complete the job from top to bottom. None of the other roofing companies explained and showed me the barren area that was of urgent concern that could cause leaks with the heavy rains to come the following week. He fit us in their busy schedule just to repair it for us before the rainstorm. We have a wood roof that is 15 yrs old. Many companies said they could or couldn't do repairs and some were trying to sell us a new roof. Without me telling KSR about the others, he stated right off that I could do repairs and I should not need a new roof for at least 3-5 yrs. He stated if someone had suggested I needed a new roof, they were just trying to sell me something that I did not need at this point. They were honest, efficient, detailed and had great customer service...guaranteed the work too! This was the best experience I have ever had with a roofing company!