I had stumble upon this place based on the product they sell and that was the Oribe line. When I went in there I wanted the dry texture spray, but had questions about other things in the line. No one really knew much about anything in the line, but had told me "if you don't like it bring it back". With really dry hair they lead me to the Kerastase line and again I was given the same "if you don't like it bring it back". Well I didn't like that particular conditioner from Kerastase and I did bring it back.
I did schedule an appointment for a Brazilian Blowout which did nothing for my hair, if anything made it worse. I did bring this to their attention and they had me get more of the Kerastase stating "if you don't like it you can always bring it back". This time I had bought shampoo and some of the styling products from the Kerastase line. Being a product junkie I had bought about $200 worth of product.
Many of the products I bought were travel size so I could also try out some their different products to see what would work. Since I have had hair issues over the last year I have been trying to find something that would work. I did bring 2 items back and did repurchase more.
Today I went in to purchase the full size shampoo that was working and did return a travel size. The store owner met me at the counter and told me I could no longer return anything. I later counted I had a total of 6 returns, 4 travel sizes/2 full sizes and I had spent almost $1000 from Dec to April (this is based on my punch card they give you) All of these were only used a couple times so it wasn't like I used them up and got my money back. I returned based on their recommendation. Also one time that I caught had them over charge me on the return and not give me enough back. I didn't catch this till I was half way home. (live 30 mile away) They also charge more for their product than the website states it should be.