I am going to copy and paste my google review - After I caught a man slipping his phone into my dressing room, the manager, Tirzah Mcfarland, told me ''it's probably just a game kids play on snapchat''. He only left because they allowed him to leave without getting so much as his name. They offered me a $5 coupon and sent me on my way. What he did is at least one felony offense, maybe more. Since then, I have had no formal apology from the store or the manager, and they have blocked all correspondence from my end. This is sickening behavior is most bothersome because we can clearly see that the identity of this man was more important to them than protecting their customers. Teen girls shop at this store, I would go as far as to say that it is their target demographic. How on earth can a store that caters to young women not be held responsible when cries for help and justice are ignored and a guilty man is allowed to freely go about his business, preying on unsuspecting victims? When I told them what happened I thought that they were going to help me, I thought that they would called security or the police but before I knew it they let him go and I contacted authorities myself.
Tirzah kept looking me in the face and making this noise at me like I was a wounded animal, ''aaaaawwwwwwhhhhh'', ''well I hope someday he learns to respect women'' ''I hope you feel safe shopping at Plato's Closet'' ''it's probably just a game kids play on snapchat'' I was in complete shock at what was happening, but I will never forget those words so long as I live.
There's really no way to catch him now, so because of their negligence and indifference to the situation I am personally holding Plato's Closet Lawrence responsible for the incidents that occurred and I will not rest until there is some type of justice. There is no other side to this story. Things were taken from me that I cannot ever get back and those are the facts. So take this with you - when you buy something, you are voting with your dollars. In what kind of world do you want to live?
I've given this place a chance or two. my overall impression? eh. the clothes are generally kind of ugly and the employees seem full of themselves (who knows where their fashion sense comes from). Accessories do a little better I think. Also, tune out the music if you go.
I saw a crochet tank that I LOVED being sorted by an employee, and asked them if they could find it when I was checking out. They couldn't, but took my contact information and actually called me a few days later when someone found the tank. Great customer service and friendly employees!