I have used this company a few times now. They charged me $50 both times. Yes they take time to get to you about 30 min both times. Because they are so busy they told me. The tech is very nice and quick. I think his name was Ron. Would diffentely use again because of the price. Rueschhoff is a rip off. Last time I used them they charged me $120 are you crazy people. Use this company they are well worth the wait.