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Has Sonny Hill really been gone that long?
Great to see Crown Toyota win this award. They deserve it. Their service department crew recently found and corrected an aggravating engine problem, a malfunction that was caused by haphazard maintenance work performed by an independent shop. Now my 10-year old paid-for truck runs like a factory new rollout, and if you think that's not a huge relief then you haven't looked at new vehicle sticker prices lately.
Here's my experience: they fixed the same window problem under warranty three times (it kept happening again), then I took it in again and they said no, it's out of warranty. I had it fixed at a private shop, and it stayed fixed (6 years).
Ah, the ever-so-happy Lawrence citizenry. Always griping and moaning about something. Even a story like this one. Is anyone in the little 'burg happy? Content? Satisfied with anything?
Not when receiving sub-par customer service.
They lost the Chevy dealership and win an award? How ya figure?
Actually they sold the Chevrolet franchise to Dale Willey.
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