Aug. 27, 2014 |
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Pre-registered and am looking forward to it. Anything but Knology/AT&T.
"Debra Schmidt, system manager for Knology, said the company is continuing to make its transition over to WOW, which bought Knology in July. "
Perhaps soon she'll be able to say the same thing, but with a different company name.
what happens to your ten bucks if you don't end up being in the neighborhood that gets the service
We plan to bring service to all of the neighborhoods that meet the pre-registration goal, however the neighborhood with the most pre-registrations will get service first.
If your neighborhood never meets its goal and we decide not to install service at all, we will refund your $10 pre-registration fee.
So when "never" comes, and you then decide not to install service, we get our deposit back? :-)
Folks can learn more at:
I am headed out for a short vacation this week and won't be reading/responding to any further comments, but the Wicked Fiber FAQ will have answers to a lot of common questions.
Thanks to everyone who made this announcement possible. Former volunteers, former staff members, current staff and all of our members who have stuck with us through thick and thin.
Proceed with caution. Freenet wasn't free , snares everywhere.
See, that's what I don't quite understand. I, and almost everyone I know, HATE Knology/WOW/Whatever. Ridiculous rates, bandwidth limits, crummy customer service, but if Wicked costs the same, what's the incentive to bother switching?
Knology is unreliable and has bandwidth caps. If I could pay the same amount, but the service was reliable, the speed was faster and there were no caps, why wouldn't you?
At the risk of just having to switch back for the same reasons, I suppose. Thought about that after I posted, and where it seems like a pain in the butt for now, it may well save me not only money, but the GPA for the portion of my classes that are online or blended, and a whole lot of frustration. Also, when I have inquired about Freenet, I apparently don't qualify for their service at all, since I live in a single-family home. Is there something else they provide that isn't necessarily only for people in multi-family units?
nothing they are way slower.
Without bandwidth caps you can cut the cord on TV entirely. AT&T and Knology both have limitations to prevent you from doing that with the services they offer
Google offers gigabit service for $70 per month and the slower service for free (less the installation fee.) That's with no download or upload cap, btw. I could open up that puppy all day, and Google has the infrastructure to deal with it. If a startup is going to decide between moving to Olathe and Lawrence, they're still going to pick Olathe.
So it's kinda like Google Fiber, only without the Google and without the good deal and with a company that announces all sorts of things and then doesn't follow through. Hello, Makerspace. Hello, freenet.
Why doesn't the city just try harder to negotiate with Google and see if they can't get a bit of that cable over this direction? Or have the city itself build out the infrastructure and lease it to companies that want to take advantage? Would be a better use of taxpayer money than that stupid rec center. The FAQ claims they're putting in extra cable in case some competing company wants to use it, including Google, but I really don't have faith in their workmanship at this point. Too many broken promises.
I've signed up on Google's waiting list. I suggest everyone else do the same.
Cities that are smart will NOT deal with Google. You do realize what Google got was ALL FREE right? The City and those stupid tax payers are paying for that network and those shareholders that should kickout/fire the CEO. Google wanted EVERYTHING for free including trying to hang their fiber lines in an UNSAFE area of the poles without paying for the proper install crew. Why? They did NOT want to pay and are doing the network on the cheap. and actually a Rec Center is better than a fiber network because a fiber optic network is NOT going to keep this country in shape. Instead it will do nothing but make the population MORE obese. And you keep supporting Google, soon will be the day where when they are hacked; you will lose everything; as they are like FB and know EVERYTHING about you. And they sell it to the highest bidder and even to the NSA.
I think I better check my kitchen drawers to make sure you haven't stolen my tinfoil to line the enormous hat I picture you wearing as you typed that.
No, the city of Lawrence never said that.
Would cost a lot, lot less, maybe a 20th of that, if even.
I think you are wrong, and extremely rude NotASquishHead. Didn't your mother teach you , if you don't have something nice to say, you don't say anything at all. Tisk, tisk.
Doesn't he mean wicked slow? We had the service and it was super slow and always kicking us off the network. Switched to Knology and is way faster. And customer service is there for us not just pick and choose your hours of operation.
Knology is great if you want internet service that cuts out ten times a day, slows down randomly, and even when it does manage to work is limited by their obnoxious bandwidth caps (which NO other Knology/WOW markets have, just little old Lawrence).
I have no idea if this fiber thing will actually succeed, but I give credit for them at least trying, and investing in Lawrence infrastructure when no one else has or will.
Same here. If you have a problem you are on hold forever listening to some Johnny Cash music. Didn't have service for a week and couldn't get a hold of a live person. Knology might have issues but at least you can reach someone if you need help!
Regardless of the complaints from users of the local cable, phone, and Internet company - everyone knows it is managed and operated everyday by Lawrence folks who need not turn to gimmicks (remember FreeNet?) and promises to attempt a viable business. The only component needed is to encourage competition and to have corporate owners who understand the uniquely, highly educated customer base that exists in this Lawrence market. Josh Montgomery will continue to try gimmicks and will find some believers. Check the numbers . . . Lawrencians still want the package that provides value; local employees who are your neighbors; and those who respond the best to customer needs. Check with Wicked in six months and see what has happened to your $10. I already sense a chortle coming from the offices of the stable business providers.
"Lawrencians still want the package that provides value; local employees who are your neighbors; and those who respond the best to customer needs."
Would be great if that were available, from anyone. Maybe a unicorn too,.
Do you have the numbers of local Lawrence people that AT&T and Knology employee for customer support? I'm genuinely curious as Knology closed the call center in Lawrence and AT&T support is off shore so if there is a hidden bunker of employees somewhere I'd sure like to call them instead when I have trouble. Local installers for both companies are often contractors, but as you said, check the numbers. Lay down the digits and provide sources (that way we can check those numbers)
As for stability, hmmm, not a word I would use for WOW ne Knology ne Sunflower. I'm checking the numbers and that doesn't seem stable to me. The connection doesn't seem stable to me when searching social media for complaints and long time employees that were "rightsized" would argue the stability of the company.
Checking the numbers with AT&T - they are not doing anymore VDSL installs so if you don't have a VRAD you can connect to, those numbers point to a plateau, which I guess is stable.
AT&T has started adding more Uverse Internet and TV availability. They slowed for while because they were not able to keep up with demand. And btw, you can get cust svc online 24/7, or call a center in the US for service during business hours. Several of these centers are in Kansas and are hiring (right now in Wichita, soon in KC) Go to att.com/jobs. Att consumer #is 800 288-2020. For business, call 800 321-2000.
On one hand, I've never heard anyone with the slightest bit of good to say about these guys. How much actual bandwidth do they have on their single-sourced Cogent feed? An all-buried fiber ethernet feed is ludicrously expensive and time-consuming to build. Which is why Google Fiber went with pole drops and nearly all residential fiber installations use much cheaper passive-optical-networking. Nothing passes the smell test. Oh, and Google actually announced their neighborhood targets before asking for commitments. So much more transparent.
On the other hand... really, really want. Want enough that I want to believe. Want enough that my $10 is already down (and I don't expect to see that $10... just calling it a high-speed-internet lottery ticket).
Plenty of opportunity already in the ground here: http://www.lawrenceks.org/assets/agendas/cc/2012/12-18-12/cmo_community_technology_infrastructure_fiber_projects_map.pdf The city is already working with a consultant to best determine how to leverage that infrastructure
Anything associated with Montgomery should be avoided.
At&t - $19,95/ month. Never had a problem with it.
I am spending 50 per month on Knology. How does the speed differ between knology and ATT. And do you still get the same price if you don't have a land phone line with them?
For $50 per month with no phone line, you get 12mbps w att. And since you don't share your line with your neighbors like cable, there are no slow downs at certain times of day.
You only get 12Mbps if you're in a 'U-verse' area, which most of Lawrence isn't. They were in the middle of wiring the town in 2009 when AT&T pulled the plug on further expansion.
For most of Lawrence, the most they can give you is an advertised 6Mbps ADSL connection, which never got over 4.5Mbps where I was.
You do realize that what you said about sharing is total BS right? Cable and DSL are BOTH shared mediums of Internet and are BOTH subject to slow downs. The only difference is where the people are connected. DSL is at the DSLAM- and YES if too many people are on that DSLAM compared to the connection to the Internet; YOU WILL SLOW DOWN. Cable is just at the NODE and not the CMTS. Too many people on the node vs speed to the CMTS- you will slow down. Please stop spreading DSL marking fud from the 90s/early 2000s and actually educate yourself on both networks. Heck- even a T1 direct to the Internet is a shared resource once it hits the Internet.
So did AT&T pay you to come type your only three comments on the entire forum?
Enjoy your 150GB bandwidth cap
Data caps? All providers have them. AT&T does NOT enforce their's on U-Verse FTTN/FTTH networks nor on their IPDSL network. WOW also does not have a hard cap- but like TWC they do have a soft cap that is NEVER talked about. Read your TOS.
Google Fiber doesn't have a data cap.
No. Only some providers have them. Google doesn't.
I'll probably never use freenet /wicked broadband, but I support anything that might kick Knology in the rear and try to get them to get rid of data caps. It's 2013, this is just friggin ridiculous.
I support Josh Montgomery all the way. He has had the foresight to invest in this city.
No one else has.
Meanwhile, the City Commission has lagged far behind - as far as I'm concerned, they should all be fired.
I work within sight of Google in Mountain View, and I can tell you that the cities which have super fast broadband are far ahead for jobs (and all the other information - connecting services), than those who haven't.
Meanwhile, there's all this concern - and probably hidden fees - behind the Rec Center.
Broadband is where it's at in the future. And you'll notice that KU has also been far behind in this field. Where KU should be embracing internet classes and encouraging a sense of comradeship among internet employees, instead - and the chancellor is greatly at fault here for not seizing these opportunities - all they are talking about is the Rec Center.
Josh Montgomery - I'm for him all the way!
Wicked/Freenet has been trying to find space to operate alongside the duopoly that's been entrenched in this town for the last dozen or more years. They haven't been entirely successful, but I won't claim to know all the reasons for that.
Still, if they can bring world-class bandwidth, up and down, for prices that compete with or beat the much slower connections that are currently available, I'll gladly sign up.
“We’re going to provide disruptive pricing into the marketplace,” Montgomery said.
That's a very true statement. In the end this can only be good for Lawrence residents and businesses. Knology/Wow/Sunflower's business internet pricing is ridiculous.
Prices are higher, and down/upload speeds slower in the US than in most other developed countries in the world. That's primarily because the government has allowed monopolies and duopolies complete freedom to set the prices and the level of service, and, not surprisingly, they've done so in a manner that maximizes their profits, not the level of service or to be competitive in price.
As far as I can tell, the biggest factor in his inability to deliver is the difficulty in getting access to towers/structures on which to mount transmitter antennae. Not sure of all the reasons for that, but such is the case.
It is kinds interesting to think about it, as a thought experiment - for the money the city is pouring into Rock Chalk Park, they could wire every home and business in Lawrence with fiber internet and have plenty of money left over to run the network "for free" for several years.
Imagine, say 3 years of free fiber internet (followed by market pricing on it) for every person and business in Lawrence. What would that have done to our economy as compared to the benefits Rock Chalk Park will bring for our economy?
True enough, but you're forgetting one important factor-- it wouldn't have been the latest vanity project and cash cow for Fritzel.
I'm not sure the funds for Rock Chalk Park would be sufficient for what you're suggesting, but Lawrence certainly likes trendy things and things that put the city "on the map". In this case it is actually something that could well bring jobs and prosperity to the city--if it is done before everybody else does it.
Gigabit fiber would certainly do that, and it is certainly doable. However it would also make the "new" library project even that much more antiquated than it will already be proven to be.
Something of a conundrum....
Analyst estimates are that Google is spending $85 million to wire up 150k households in the KC phase 1. There's only 37k households in Lawrence, so, yeah, fiber to every single address in the city for roughly the cost of our initial $25mm outlay on the rec center (let alone the continuing rent payments we'll be paying to the Fritzel's descendants in 2052 for a 39-year-old building).
Good info. Thank you.
I'm not sure how it would make the new library antiquated. There will still be people who want to read books on paper or sit in a coffee shop or go to public meetings in the meeting spaces - or use library computers at gigabit speeds, for that matter.
But gigabit fiber for the whole city would be a huge deal. Huge.
That would be such a better investment.
The same guy that brought us Freenet - with terrible service and no tech support even when the problem was with their equipment. Caveat emptor
"Montgomery said a nearly three-minute promotional video for his company took four hours to upload onto the Internet via a traditional connection in Lawrence." What exactly is a "traditional" connection? That's awfully slow.
The "traditional" connection in Lawrence caps upload speeds. Theoretically it could be just as fast to upload something as it is to download it.
Can somebody tell me the difference in speed between what is being proposed and what I currently have with Knology. And is this difference very noticable if you are not uploading or downloading big files.
If you want to watch video, among other things, it would be very significant. Especially as video resolution and frame rates increase. I'm sure there are other applications (telecommuting, videoconferencing), that can be used cheaply or for free now (e.g. Skype), that would be improved, too.
Thanks for the info.
You'd think it would be 1000 Mbps, but it's actually only 100, even for Google Fiber. Ten times faster is still muuuuuch faster though.
Google Fiber - yes; anything to do with Lawrence Freenet or whatever, absolutely not.
bet i know which end of town gets the service
I am very displeased to see so much negativity for someone like Wicked/Freenet who is doing nothing but trying to make this community better.
streamfortyseven - "Google Fiber - yes". I have a friend here in town who was one of the first test sites for Wicked Fiber. I have never seen speeds that fast in my life! AT&T and Knology couldn't match these speeds on their best days. (96 Mbps Down). So I tell you what, you just sit and wait for "Google Fiber" to come to town and the rest of us will enjoy Wicked fast speeds that are ALREADY HERE!
OonlyBonly - "The same guy that brought us Freenet - with terrible service and no tech support even when the problem was with their equipment. Caveat emptor"
I was at the unveiling of "Wicked Fiber" yesterday and saw the video that is currently available at wickedfiber.com. This video more than explains how FreeNet started as well as how it has evolved into what it is now. What connection was available to you 8 years ago that was better then FreeNet? I am very supportive of Wicked Broadband (if you couldn't already tell) because they have came from the ground up, RIGHT HERE IN LAWRENCE!! They believed in this town and the people in it. They could have packed up and left a long time ago and moved to bigger cities chasing bigger fish...BUT they didn't!
What's the best part about Wicked? They AREN'T your normal 9-5 ISP!!
I've seen their trucks rolling around and up telephone poles at midnight, making sure that it's customers have service. These guys don't stop! I guarantee you won't see Knology or AT&T trucks out that late. I have no idea how long it's been since you've had their service but I can personally vouch that "they have no tech support" is complete CRAP!! As far as I am concerned, no one works harder to provide the best internet service, in this town, except Wicked.
AT&T has local support and technicians that live right here in Lawrence and respond to outages day and night. In Greensburg, as soon as the tornado passed, at&t's two local technicians raced to the central office to secure the equipment from the rain, knowing phone and Internet would be crucial during recovery efforts. At&t recognized them publicly and monetarily for their heroic efforts. AT&T also installed mobile charging stations for customers in need, regardless of carrier. And had replacement phones available to customers whose phones were lost, and brought in mobile "cows" to provide mobile and Internet services due to towers being gone. This is jut one small example here in Kansas. Big corporations are not a bad thing when you need reliability.
The problem is to get to these local guys, you have to call someone in another country who doesn't speak the language well, get insulted with PC 101 troubleshooting tips that you already did before even calling, and if you are lucky after an hour waste and escalation, maybe you get someone who can actually help you by dispatching one of the good local folks!
I would be more than willing to make an open source mobile app to place your wifi hotspots on a signal map showing the whole town how low your thouroughput is and how your systems poor quality is clogging the 2.4GHZ spectrum in this city.
Please do tell, HootyWho! Who is your source of info on such unknown facts?
This is the level of proffesionalism at freenet
I have been a Freenent/Wicked susbcriber for several years. I can tell you, if you operate wireless devices within the range of their radios at home, at a business, or downtown, you will get up/down service at speeds that seem to be much faster than Knology. There are no caps with their wireless service. Occasionally, service can get interrupted, but a quick reset of the modem or phone call to the very helpful Neil at the service desk and you will be back up in minutes. Where I had any equipment failures, Neil has come out to my house in answer to my service call, upgraded my equipment for no fees or costs, and got me back up and running smoothly. They are a fantastic company to do business with, very motivated to help their customers achieve service that everyone deserves. Knology, not so much.
I will definitely support Wicked's endeavors of fiberoptic service throughout Lawrence. You should too, as good things are happening. They are a good company, as Optimus87 attests.
See Joshua paid his people well to post supportive rants on forum. Wonder how many of these employees actually use Freenet's service.
I totally love Nel and Joshua, and think it's awesome that they are working hard and making a name for themselves. Most of the guys, if not all, and former military. They are honest ,hard working fellas. You all that post on this site, aren't happy unless you are dogging someone...doesnt matter what it is, ya all are NEVER happy. Pitiful.
When I complained about my service with Wicked I was told that not everyone got the good, fast internet. It depended on where you lived. I think rather than "dogging" on someone these folks are expressing their true dissatisfaction with a service that did not deliver as was promised at sign up.
Another profesional insult brought to you by freenet
Just switched back to Knology from Wicked Broadband. With Wicked Broadband I could not watch a movie with my Roku and check my email at the same time most of the time. When having issues after 6pm you were out of luck since all you got when you called them was an answering machine stating they were not open. During the time I had them the monthly charge went from $38 to $50. Really wanted it to work as I think Knology is too expensive and their customer service line can be a true nightmare. However I am now on the platinum internet plan and have no caps and can surf the net and watch a movie at the same time. Paying a bit extra is worth not having the aggravation. The final straw with Wicked Broadband was it took me almost 3 hours to watch a 1 hour episode due to all the buffering. If Wicked can pull this latest thing off without a hitch and all the issues of their current system I would return in a heartbeat.
These are the biggest bunch of crooks in town. I was in their office one day and watched a 30ish guy about 5'10 to 6ft with short blonde or light brown hair first hand say how he was tired of all the (explitive) people that expect him to wave a magic wand to make something work they didn't even pay for and all the money he was loosing then asked me if I was there to get their free plan. Yeah I was there to get service and pay for it becaise I thought it would help pay for people who couldnt afford service as their website claimed but after his belegerance I left and am glad I did after hearing from numerous people and witnessing all the bs these guys pull. They actually repeatedly came and knocked on my ex boyfriends door once to twice a week for someone who used to live there claiming he owed them money and they were taking him to court if he didn't pay. Funny that they never did and left him alone really quick once he informed the two guys what he did for a living.
I'd gladly pay $100+ a month for fiber internet with no caps. I'm an extremely heavy user though, probably atypical. Knology is a good choice for low-end users, although their reliability leaves much to be desired. Actually, most providers (even AT&T) are good for low to moderate users. It just stinks there's no good options for high-end users. It would be like if for TV you just had basic service and there was no HBO/Starz (even for an additional price)
Lol! That's spectacular! Not kid/work friendly however.
The problem with this thread is the, "what does it do for me that Knology/AT&T can't" crowd has no idea what technology is heading towards, and might NEVER have streamed an HD movie from HULU, Netflix or the like. They have little idea why gigabit fiber might be important to them. That crowd cannot, currently, imagine cutting the cord to their television service and utilize an online, a la carte provider and pay $7.99 for the basic 80-100 channels. They would rather pay way too much and maintain status quo. This might sound like a dig, but its not. Unfortunately, its a problem in our nation too. We have lost much of the ability as a people to envision the future.
I am not blinded by Wicked/Freenet's failure to perform in past promises. Like another author proclaimed, I too am willing to pay $10 for a broadband lottery ticket and $6 to promote the movement. The reason EVERYONE should be excited about ANYONE willing to install fiber in our residential neighborhoods is merely the chance for an opportunity to keep up with the REST OF THE WORLD'S increasing bandwidth needs. The US is very quickly losing that race and it will take an increasing amount of time to build the infrastructure to catch back up!
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